Customer Service Manager

Foodstuffs South Island Limited; Auckland; Hybrid; NZD 52,000 - 64,000; Full time

Job summary

Foodstuffs South Island Limited in Auckland is seeking an experienced customer service supervisor with a flair for delivering the best shopping experience. The ideal candidate will have checkout experience, Lotto training with Managers Certificate and LCQ, and a proven ability to lead and train staff in a busy retail environment.

You will supervise front-line checkout staff, ensure compliance with liquor, tobacco age-restricted laws, promote health and food safety, and rostering to keep

Qualifications

• Experience in checkout or retail supervision
• Lotto trained with Managers Certificate and LCQ
• Strong customer service focus and communication skills

Responsibilities

• Assist with customer enquiries and manage front-line checkout staff
• Create a friendly and helpful environment for customers and staff
• Ensure sales comply with liquor, tobacco and other age-restricted laws and company policies
• Promote health and safety and food safety initiatives within the department
• Maintain efficient operation of checkouts through rostering and staff resources

Skills

Checkout experience

Retail supervision

Lotto trained

Managers Certificate

LCQ

Customer experience

Communication

Job description

We are looking for a talented and experienced person who has a real flair and passion for customer service, to deliver the best customer shopping experience possible.

It would be an advantage to have experience supervising and training staff, preferably having worked in a busy retail or supermarket environment.

The ideal candidate will be:

• An experienced checkout, retail supervisor, Lotto trained with Managers Certificate and LCQ.
• Motivated and driven by helping other team members to exceed their expectations
• Committed to maintaining high personal presentation standards of self and others
• A focus on delivering superior customer experience
• An outstanding communicator who can remain calm and confident in high pressure situations

Key responsibilities of this position include, but are not limited to:

• Assisting with any customer enquiries and managing the front-line checkout staff in their role
• Being a key factor in creating a friendly and helpful environment for customers and staff alike
• Ensure all sales are conducted efficiently, and that liquor, tobacco and other age restricted product purchases are sold in compliance with law and company policies
• Actively promoting health and safety and food safety initiatives throughout the department.
• Maintain efficient operation of the checkouts through staff rostering and utilising staff resources.

This is a full-time position consisting of all customer service duties. The days and hours of work will be Sunday to Thursday hours to be discussed at interview.

If this sounds like you, we'd love to hear from you.