Casual Banking Customer Service Pro

Westpac New Zealand; Hastings; Presencial; NZD 30.000 - 36.000; A tiempo parcial

Descripción de la vacante

Westpac New Zealand is seeking a Customer Service Representative (Casual) to cover Hastings, Napier, Havelock North, and Taradale branches on an on-call basis. You’ll be the friendly face or voice helping customers with everyday banking needs and guiding them to the right digital tools.

In this role you’ll bring energy, empathy, and curiosity to conversations, solve problems on the spot, and support customers through online banking and regulatory guidance.

Formación

• Background in customer service or administration.
• Comfort using digital tools and guiding customers through them.
• Ability to juggle multiple priorities while staying calm, composed, and solutions‑focused.
• Understanding of financial services, compliance, or regulated environments (or willingness to learn).
• Natural talent for problem‑solving and adapting quickly to changing customer needs.
• Growth mindset and desire to build a long‑term career.

Responsabilidades

• Assist customers across Hastings, Napier, Havelock North, and Taradale branches.
• Casual on‑call coverage to support branch needs.
• Guide customers through online and digital banking tools.
• Resolve issues or disputes with a clear, friendly approach.

Descripción del empleo

Westpac New Zealand is seeking a Customer Service Representative (Casual) to cover Hastings, Napier, Havelock North, and Taradale branches on an on-call basis. You’ll be the friendly face or voice helping customers with everyday banking needs and guiding them to the right digital tools.

In this role you’ll bring energy, empathy, and curiosity to conversations, solve problems on the spot, and support customers through online banking and regulatory guidance.