Casual Banking Customer Advisor (On-Call)

Westpac New Zealand; Napier; Presencial; NZD 30.000 - 39.000; Jornada completa

Descripción de la vacante

Westpac New Zealand is hiring a Customer Service Representative (Casual) to support our Hastings, Napier, Havelock North and Taradale branches. This on‑call role requires reliable transport to move between branches as needed, and offers learning opportunities within a supportive team.

You’ll be the calm voice customers rely on, helping with online banking, card issues, and regulatory guidance. We value curiosity, care and a can‑do attitude, empowering you to deliver simple, confident banking

Formación

• Strong background in customer service or administration.
• Comfort with digital tools and guiding customers through them.
• Ability to juggle multiple priorities while staying calm.
• Understanding of financial services, compliance, or regulated environments.
• Natural problem-solving skills and adaptability.
• Growth mindset and desire to build a long-term career.

Responsabilidades

• Be the first friendly face (or voice) for customers.
• Help customers with online banking and digital tools.
• Resolve card disputes and navigate regulatory requirements.
• Guide customers to relevant branches and services.
• Deliver calm, confident service in a fast-paced environment.

Conocimientos

Customer service

Administration

Digital tools

Multitasking

Financial services

Problem solving

Growth mindset

Descripción del empleo

Westpac New Zealand is hiring a Customer Service Representative (Casual) to support our Hastings, Napier, Havelock North and Taradale branches. This on‑call role requires reliable transport to move between branches as needed, and offers learning opportunities within a supportive team.

You’ll be the calm voice customers rely on, helping with online banking, card issues, and regulatory guidance. We value curiosity, care and a can‑do attitude, empowering you to deliver simple, confident banking