Casual Banking Customer Service Associate

Westpac New Zealand; Havelock North; Presencial; NZD 30.000 - 41.000; A tiempo parcial

Descripción de la vacante

Westpac New Zealand in Hawke’s Bay seeks a casual Customer Service Representative to cover Hastings, Napier, Havelock North and Taradale branches. You’ll be the friendly face on site or on call, guiding customers through digital tools and solving everyday banking questions.

The role emphasizes problem-solving, empathy, and the ability to work across branches as needed, with a focus on delivering great customer experiences in a dynamic environment.

Formación

• Background in customer service or administration.
• Proficient with digital tools and guiding customers through them.
• Ability to juggle priorities while staying calm and solutions‑focused.
• Willingness to learn about financial services and regulations.

Responsabilidades

• Assist customers with online banking and guiding them through digital tools.
• Support customers in card disputes and other queries.
• Be the friendly first point of contact and leave customers feeling heard and reassured.

Conocimientos

Customer service

Digital tools confidence

Multi-tasking

Problem-solving

Regulatory awareness

Descripción del empleo

Westpac New Zealand in Hawke’s Bay seeks a casual Customer Service Representative to cover Hastings, Napier, Havelock North and Taradale branches. You’ll be the friendly face on site or on call, guiding customers through digital tools and solving everyday banking questions.

The role emphasizes problem-solving, empathy, and the ability to work across branches as needed, with a focus on delivering great customer experiences in a dynamic environment.