Casual Banking Customer Care Specialist (On‑Call)

Westpac New Zealand Limited; Whanganui; On-site; NZD 28,000 - 34,000; Part time

Job summary

Westpac New Zealand Limited is seeking a Casual Customer Service Representative to support Palmerston North, Feilding, Levin, Whanganui, Dannevirke and Masterton branches. The role is casual on-call, requiring reliable transport between branches.

You will be the friendly face or voice helping customers navigate online banking, disputes, and regulatory requirements. We value people-centric service, digital confidence, and a willingness to learn.

Qualifications

• Experience in customer service or administration is ideal.
• Ability to use digital tools confidently and guide customers through them.
• Strong problem-solving and calm, solutions-focused approach.
• Understanding of financial services or regulatory environments is helpful.

Responsibilities

• Assist customers across branches, guiding them through banking tools.
• Handle inquiries and resolve issues such as online banking access and card disputes.
• Provide clear information on regulatory requirements and banking processes.

Skills

Customer service

Administration

Digital tools

Problem-solving

Regulatory knowledge

Growth mindset

Job description

Westpac New Zealand Limited is seeking a Casual Customer Service Representative to support Palmerston North, Feilding, Levin, Whanganui, Dannevirke and Masterton branches. The role is casual on-call, requiring reliable transport between branches.

You will be the friendly face or voice helping customers navigate online banking, disputes, and regulatory requirements. We value people-centric service, digital confidence, and a willingness to learn.