Casual Banking Customer Care Specialist

Westpac New Zealand; Whanganui; Presencial; NZD 30.000 - 39.000; Jornada completa

Descripción de la vacante

Westpac New Zealand is seeking a Customer Service Representative (Casual) to support our Palmerston North, Feilding, Levin, Whanganui, Dannevirke and Masterton branches.

This is a casual, on-call role covering multiple branches, requiring reliable transport to travel between sites as needed. You will be the friendly first contact for customers, helping them use digital banking tools, resolve queries, and navigate regulatory requirements with patience and clarity.

Formación

• Experience in customer service or administration.
• Comfort with guiding customers through digital banking tools.
• Ability to juggle priorities calmly and professionally.
• Understanding of financial services or regulated environments recommended.

Responsabilidades

• Assist customers across branches with inquiries and issues.
• Guide customers through online banking and digital tools.
• Handle card disputes or regulatory questions with clarity and care.
• Provide a friendly, helpful first point of contact and problem-solver on the spot.

Conocimientos

Customer service experience

Digital tooling proficiency

Multitasking under pressure

Financial services knowledge

Problem-solving

Growth mindset

Descripción del empleo

Westpac New Zealand is seeking a Customer Service Representative (Casual) to support our Palmerston North, Feilding, Levin, Whanganui, Dannevirke and Masterton branches.

This is a casual, on-call role covering multiple branches, requiring reliable transport to travel between sites as needed. You will be the friendly first contact for customers, helping them use digital banking tools, resolve queries, and navigate regulatory requirements with patience and clarity.