Casual Banking Customer Service Specialist

Westpac New Zealand Limited; New Plymouth; On-site; NZD 28,000 - 34,000; Part time

Job summary

Westpac New Zealand Limited in New Zealand seeks a Casual Customer Service Representative covering New Plymouth and Hawera. You’ll be the friendly face answering questions, guiding customers through banking tools, and helping resolve everyday banking needs in fast-paced environments.

You’ll bring customer-service experience, comfort with digital tools, and the ability to multitask calmly. A reliable vehicle is helpful to travel between branches; flexible hours, on-call shifts, and a supportive

Qualifications

• Experience in customer service or administration.
• Comfort using digital tools and guiding customers.

Responsibilities

• Assist customers with banking queries and online banking navigation.
• Resolve issues like card disputes or regulatory questions as they arise.
• Guide customers to digital tools and self-service options.
• Maintain a friendly, helpful, and professional demeanor in all interactions.

Skills

Customer service

Administration

Digital tools

Communication

Job description

Westpac New Zealand Limited in New Zealand seeks a Casual Customer Service Representative covering New Plymouth and Hawera. You’ll be the friendly face answering questions, guiding customers through banking tools, and helping resolve everyday banking needs in fast-paced environments.

You’ll bring customer-service experience, comfort with digital tools, and the ability to multitask calmly. A reliable vehicle is helpful to travel between branches; flexible hours, on-call shifts, and a supportive