Casual Banking Support Specialist — On-Call Across Branches

Westpac New Zealand; Hawera; Presencial; NZD 30.000 - 39.000; A tiempo parcial

Descripción de la vacante

Westpac New Zealand is seeking a Customer Service Representative to support our New Plymouth and Hawera branches in a casual, on-call capacity. You’ll be the friendly first point of contact, helping customers navigate online banking, card issues, and regulatory guidance.

Reliability and a customer‑obsessed mindset are essential as you move between branches and deliver calm, helpful service. Bring a background in customer service, comfort with digital tools, and a proactive approach to resolving

Formación

• A strong background in customer service or administration, with a genuine love for helping people.
• Confidence using digital tools and guiding customers through them with ease.
• Ability to juggle multiple priorities while staying calm and solutions-focused.
• Understanding of financial services, compliance, or regulated environments (or willingness to learn).
• Natural talent for problem-solving and adapting quickly to changing customer needs.

Responsabilidades

• No two days look the same as you support branches and customers.
• Assist customers with online banking, card disputes, and regulatory guidance.
• Provide a calm, friendly experience and guide customers to digital tools.

Conocimientos

Customer service

Digital tools

Multitasking

Problem solving

Regulatory/compliance awareness

Growth mindset

Descripción del empleo

Westpac New Zealand is seeking a Customer Service Representative to support our New Plymouth and Hawera branches in a casual, on-call capacity. You’ll be the friendly first point of contact, helping customers navigate online banking, card issues, and regulatory guidance.

Reliability and a customer‑obsessed mindset are essential as you move between branches and deliver calm, helpful service. Bring a background in customer service, comfort with digital tools, and a proactive approach to resolving