Casual Banking Support Specialist

Westpac New Zealand; Palmerston North; Presencial; NZD 30.000 - 39.000; Jornada completa

Descripción de la vacante

Westpac New Zealand is seeking a Customer Service Representative for a casual on-call role across Palmerston North, Feilding, Levin, Whanganui, Dannevirke and Masterton. You’ll be the friendly first point of contact, helping customers with everyday banking needs and guiding them to digital tools.

You’ll bring energy, problem-solving, and a customer‑obsessed attitude to every interaction, adapting quickly as branches rotate. Reliable transport between branches is essential.

Formación

• Passion for helping people and delivering great service.
• Comfort with using digital tools and guiding customers through them.
• Ability to juggle priorities while staying calm and solutions-focused.
• Understanding of financial services or willingness to learn about compliance.

Responsabilidades

• Serve as the first friendly contact for customers at branches.
• Assist customers with everyday banking needs and resolve issues on the spot.
• Guide customers to digital banking tools and explain how to use them.
• Maintain a calm, helpful demeanor and support colleagues as needed.

Conocimientos

Customer service

Digital tools

Multitasking

Descripción del empleo

Westpac New Zealand is seeking a Customer Service Representative for a casual on-call role across Palmerston North, Feilding, Levin, Whanganui, Dannevirke and Masterton. You’ll be the friendly first point of contact, helping customers with everyday banking needs and guiding them to digital tools.

You’ll bring energy, problem-solving, and a customer‑obsessed attitude to every interaction, adapting quickly as branches rotate. Reliable transport between branches is essential.