On-Call Banking Support Associate

Westpac New Zealand Limited; Napier, Hastings, Taradale, Havelock North; À distance; NZD 30 000 - 39 000; Temps partiel

Résumé du poste

Westpac New Zealand Limited is seeking a Casual Customer Service Representative to support Hastings, Napier, Havelock North and Taradale branches in Hawke’s Bay. The role requires reliable transport between branches on an as-needed basis, delivering friendly, proactive service to customers navigating banking options.

You’ll be the first point of contact, helping customers with online banking, card issues and regulatory guidance. We value curiosity, care and a can-do attitude.

Qualifications

• Experience in delivering excellent customer service.
• Ability to navigate digital tools and online banking platforms.
• Strong administrative skills and attention to detail.
• Understanding of financial services regulations or willingness to learn.

Responsabilités

• Assist customers across branches with inquiries, transactions and guidance.
• Help customers navigate online banking and digital tools.
• Handle queries such as card disputes and regulatory requirements with calm,clear communication.
• Maintain accurate records and support branch colleagues as needed.

Connaissances

Customer service

Administration

Digital tools

Regulatory knowledge

Description du poste

Westpac New Zealand Limited is seeking a Casual Customer Service Representative to support Hastings, Napier, Havelock North and Taradale branches in Hawke’s Bay. The role requires reliable transport between branches on an as-needed basis, delivering friendly, proactive service to customers navigating banking options.

You’ll be the first point of contact, helping customers with online banking, card issues and regulatory guidance. We value curiosity, care and a can-do attitude.