Flexible Casual Banking Customer Service Pro

Westpac New Zealand Ltd; Palmerston North; On-site; NZD 30,000 - 39,000; Part time

Job summary

Westpac New Zealand Ltd is seeking a friendly Customer Service Representative (Casual) to support branches in Palmerston North, Feilding, Levin, Whanganui, Dannevirke and Masterton. You’ll be the calm voice customers rely on for everyday banking tasks.

This casual on-call role requires reliable transport between branches. You’ll guide customers through digital tools, solve problems on the spot, and help people navigate regulatory requirements with care and empathy.

Qualifications

• Background in customer service or administration.
• Confident with digital tools and guiding customers.
• Ability to juggle priorities while staying calm.
• Understanding of financial services or regulated environments.
• Growth mindset and long-term career drive.

Responsibilities

• Assist customers with everyday banking tasks and questions.
• Guide customers through digital tools and online banking features.
• Resolve issues on the spot and provide clear, actionable guidance.
• Support branch operations and customer service quality across multiple branches.

Skills

Customer service

Administration

Digital tools

Problem solving

Multi-tasking

Job description

Westpac New Zealand Ltd is seeking a friendly Customer Service Representative (Casual) to support branches in Palmerston North, Feilding, Levin, Whanganui, Dannevirke and Masterton. You’ll be the calm voice customers rely on for everyday banking tasks.

This casual on-call role requires reliable transport between branches. You’ll guide customers through digital tools, solve problems on the spot, and help people navigate regulatory requirements with care and empathy.