On-Call Banking Support Specialist (Casual)

Westpac New Zealand Ltd; Napier; On-site; NZD 32,000 - 39,000; Part time

Job summary

Westpac New Zealand Ltd is seeking a Customer Service Representative (Casual) to support Hastings, Napier, Havelock North, and Taradale branches. This casual on-call role requires reliable transport to move between branches as needed.

You will be the first friendly face or voice for customers, helping them navigate online banking and resolve issues with empathy and clarity. You’ll bring a customer-focused attitude, comfort with digital tools, and the ability to handle multiple tasks in a

Qualifications

• A strong background in customer service or administration, with a genuine love for helping people
• Confidence using digital tools and guiding customers through them with ease
• Ability to juggle multiple priorities while staying calm, composed and solutions-focused
• Understanding of financial services, compliance, or regulated environments (or willingness to learn)
• Growth mindset and desire to build a long-term career with Westpac

Responsibilities

• Assist customers with online banking and digital tools
• Resolve card disputes and explain regulatory requirements
• Provide calm, friendly assistance and solve problems on the spot
• Guide customers to the appropriate digital channels and tools

Skills

Customer service

Administration

Digital tools proficiency

Problem-solving

Communication

Growth mindset

Job description

Westpac New Zealand Ltd is seeking a Customer Service Representative (Casual) to support Hastings, Napier, Havelock North, and Taradale branches. This casual on-call role requires reliable transport to move between branches as needed.

You will be the first friendly face or voice for customers, helping them navigate online banking and resolve issues with empathy and clarity. You’ll bring a customer-focused attitude, comfort with digital tools, and the ability to handle multiple tasks in a