Branch Supervisor

Avis Budget Group; Otago; On-site; NZD 31,000 - 32,000; Full time

Benefits offered by this job

Uniform & parking

Leadership role

Employee discounts

Full training provided

Job summary

Avis Budget Group is seeking a Branch Supervisor in Queenstown, Otago. You will supervise operational functions, process rentals, ensure vehicles are groomed and ready, and lead a team to deliver exceptional customer service.

You will train and coach staff, coordinate daily activities, and report to management. A NZ Driver's Licence is required, and a 40-hour week with weekend shifts is in place.

Qualifications

• Previous managerial or leadership experience with coaching and performance management.
• Demonstrated ability to exercise judgement, problem solve and show initiative.
• Experience in complaints handling, conflict resolution and negotiation.
• Possesses competent planning and organisation skills and can multitask.
• Ability to competently use Microsoft Office suite and learn new systems quickly.

Responsibilities

• Assist Branch Manager with supervising all operational functions.
• Ensure customers have a positive experience through superior service and efficient rental processing.
• Coordinate daily team activities and train, coach and direct staff; report noncompliance to management; prepare shift schedules and reports.

Skills

Leadership

Coaching

Complaint handling

Planning & organizing

MS Office

NZ Driver's Licence

Tools

MS Office

Job description

Ready for that next step in your career? As Branch Supervisor, you will assist the Branch Manager with supervision of all operational functions.

About the Role

You will ensure our customers have a positive experience by providing a superior level of customer service processing rental transactions, and ensuring we have vehicles groomed and ready for service at our counters.

Further to the above you will coordinate the daily activities of the team and where needed, train, coach and direct the team in their duties. Noncompliance with established policies and procedures must be reported to management. You will also assist Manager with preparing shift schedules and reports.

To be successful in this role you will need:

• Previous managerial and/or leadership experience with proven experience in coaching and developing team members, delivering feedback, and managing performance of team members (highly advantageous but not essential).
• Demonstrated ability to exercise judgement, problem solve and show initiative.
• Experience in complaints handling, conflict resolution and negotiation.
• Possesses competent planning and organisation skills and can multitask.
• Ability to competently use Microsoft office suite and learn new systems and software quickly and efficiently.
• Current and Full NZ Drivers Licence.

As we operate 7 days a week, you will have a set roster working 40-hours per week (5 x 8-hour shifts) during our operating hours (Monday to Sunday 8 am - 6.30 pm) that will include one weekend day per week (either Saturday or Sunday) including public holidays.

What’s on offer:

• Pay range of NZ$31.00 - NZ$31.66 per hour.
• Uniform and parking provided.
• Leadership role
• Employee discounts on car rental across Avis Budget Groupand our partners including access to discounts and offers from retailers and big brands.
• Full training provided to help you achieve your goals & reach your potential.

About Avis Budget Group

We don't just rent cars. We're changing the way people move. Across our world-famous brands -Avis, Budget, Zipcar, and Apex- we're leading the way for the global mobility industry.Our brands represent a mobility ecosystem of more than 11,000 locations in approximately 180 countries.

With more than 70 years of experience in managing global fleets and with one of the largest fleets of connected cars in the world, we are committed to innovation and are moving the future of mobility forward.

QueenstownOtagoNew Zealand