Customer Operations Consultant (Full-Time, Fixed-Term)

Avis Budget Group International; Auckland; On-site; NZD 45,000 - 61,000; Full time

Benefits offered by this job

Uniform & parking provided

Wellbeing programme

Employee discounts

Full training

Job summary

Avis Budget Group is seeking a Rental Operations Agent at our Auckland CBD branch (Victoria St West). The role involves front and back of house duties, from customer interactions and rentals to vehicle inspection, driving, parking and wash bay duties, on a 7-day roster.

You will handle contracts, bookings and related data entry using company systems. A full, clean class 1 driver’s license is essential; training will be provided.

Qualifications

• Previous customer service or retail experience is preferred.
• Ability to learn and use various computer systems for rental data entry.
• Ability to follow procedures and company guidelines.

Responsibilities

• Interact with customers on the counter and promote products/services.
• Process rental transactions, contracts and bookings.
• Inspect vehicles for damage and maintenance, drive and park cars, and clean vehicles in the wash bay.

Skills

Customer service

Retail experience

Fast-paced environment

Input rental information

Procedures compliance

Tools

Computer systems

Job description

Based at our branch in the Auckland CBD (Victoria St West),we have a full-time working 40-hours per week , fixed term position to help with our busy peak season available.

• Fixed term position available - Calling All Working Holiday Visa Holders
• Auckland CBD - Victoria Street West based with parking provided
• Supportive, friendly, and caring culture

In this role we would need you to work on a 7-day roster (Monday - Sunday) between the hours of 8 am - 4:30 pm where you will be rostered to work 40-hours per week on 5 x 8-hour shifts that may include weekends and public holidays as required.

About the Role

As a Rental Operations Agent you will be involved in all aspects of our business! This varied role covers both our front and back of house operations. On the counter you will be interacting with our customers, marketing products and services, completing rental transactions, contracts, and bookings.

On the other hand, you will be inspecting vehicles for damages and maintenance issues, driving, and parking our cars as well as cleaning vehicles (interior and exterior) in the wash bay so they are ready for our customers.

What we are looking for:

• Full, clean, valid class 1 driver’s licence is essential for this role.
• Previous experience within retail, hospitality, customer service or similar roles
• Ability to work in a fast-paced environment while delivery exceptional customer service.
• Comfortable learning and using various computer systems to accurately input rental information (training will be provided)
• Ability to follow procedures and adhere to company guidelines and standards.

What’s on offer:

• $25.63 per hour, plus increase your earnings with our sales incentive scheme.
• Uniform and parking provided.
• Wellbeing programme incl. life insurance, discounted health insurance and superannuation options
• Employee discounts on car rental across Avis Budget Group and our partners including access to discounts and offers from retailers and big brands.
• Full training provided to help you achieve your goals & reach your potential.

About Avis Budget Group

We don't just rent cars. We're changing the way people move. Across our world-famous brands -Avis, Budget, Zipcar, and Apex- we're leading the way for the global mobility industry. Our brands represent a mobility ecosystem of more than 11,000 locations in approximately 180 countries.

With more than 70 years of experience in managing global fleets and with one of the largest fleets of connected cars in the world, we are committed to innovation and are moving the future of mobility forward.

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