Customer Services Consultant (Full-Time)

New Zealand Avis Rent A Car Limited; Auckland; On-site; NZD 3,444,000 - 3,720,000; Full time

Benefits offered by this job

Parking provided

Uniform provided

Wellbeing programme

Job summary

Avis Budget Group is seeking an entry-level Customer Service Counter Associate at Auckland Airport. You'll greet customers, assist with rental needs, promote products, and complete bookings while ensuring vehicle inspections for damages and cleanliness.

Training will be provided to help you deliver exceptional service in a fast-paced environment. The role operates on a 7-day rotating roster including early mornings, afternoons, nights, weekends, and public holidays.

Qualifications

• Full, clean, valid class 1 driver’s licence is essential.
• Previous experience within retail, hospitality, customer service, sales, or similar roles.
• Ability to work in a fast-paced environment while delivering exceptional customer service.

Responsibilities

• Establishing customer car rental needs by actively listening.
• Communicate rental procedures and guidelines effectively.
• Complete rental bookings and process payments in a timely, efficient, and accurate manner.
• Answering customer questions and enquiries.

Skills

Customer service

Retail experience

Job description

We are looking for assistance at our counters to serve our valued customers. Based at the busy Auckland Airport and feeling the pulse of the city as travellers come and go - you will enjoy the excitement of assisting people on their journeys!

Full-Time (40-hours per week) position available Auckland Airport based Entry level position with training provided Supportive, friendly, and caring culture Big international company with opportunity to move internally We operate 7 days a week, on a rotating roster so there will be a requirement for you to work early mornings (from 6.30 am), afternoons, nights (until 2 am), weekends and public holidays as required.

About the role:

From our customer counter you will greet and interact with customers, assist with their rental needs promote and market products and services and complete rental transactions, contracts, and bookings. You will also assist with general customer enquiries and finding resolutions to queries. To ensure our customers always get the best experience, you will also be required to inspect vehicles for damages and cleanliness.

Key responsibilities will include:

• Establishing customer car rental needs by actively listening Review in detail our various add on’s and services as to determine what may best suit the customer.
• Communicate rental procedures and guidelines effectively.
• Complete rental bookings and process payments in a timely, efficient, and accurate manner.
• Answering customer questions and enquiries.

What we are looking for:

• Full, clean, valid class 1 driver’s licence is essential for this role.
• Previous experience within retail, hospitality, customer service, sales, or similar roles.
• Ability to work in a fast-paced environment while delivery exceptional customer service.
• Comfortable learning and using various computer systems / hand-held devices to accurately input rental information (training will be provided).
• Ability to follow procedures and adhere to company guidelines and standards.

What’s on offer:

• $25.63 per hour plus increase your earnings with our sales incentive scheme.
• Parking provided.
• Uniform provided.
• Wellbeing programme incl. life insurance, discounted health insurance and superannuation options
• Employee discounts on car rental across Avis Budget Group
• Access to discounts and offers from retailers and big brands.
• Full training provided to help you achieve your goals & reach your potential.

About Avis Budget Group

We don't just rent cars. We're changing the way people move. Across our world-famous brands -Avis, Budget, Zipcar, and Apex- we're leading the way for the global mobility industry. Our brands represent a mobility ecosystem of more than 11,000 locations in approximately 180 countries. With more than 70 years of experience in managing global fleets and with one of the largest fleets of connected cars in the world, we are committed to innovation and are moving the future of mobility forward. Auckland Auckland New Zealand A vehicle rental provider of choice for travelers around the world, Avis Budget Group is powered by our people, our partners, and technology. We operate some of the most recognized brands in the industry through Avis, Budget, and Zipcar, along with local brands such as Payless, France Cars, Apex, and Maggiore.