Branch Supervisor

Avis Budget Group; Queenstown; On-site; NZD 60,000 - 70,000; Full time

Benefits offered by this job

Competitive pay

Uniform and parking provided

Leadership role

Employee discounts on car rental

Full training provided

Job summary

Avis Budget Group is seeking a Branch Supervisor in Queenstown, NZ. You will support the Branch Manager in supervising daily operations, processing rentals, and ensuring vehicles are ready for service. The role includes training staff, coordinating shifts, and reporting to management, with a 40-hour week across Mon-Sun and one weekend day.

We offer a leadership position with uniform and parking provided, plus employee discounts and full training to help you grow within the company.

Qualifications

• Demonstrated leadership and people-management experience.
• Ability to coach, develop and provide feedback to team members.
• Good problem-solving and initiative in a fast-paced environment.
• Experience handling complaints and negotiating solutions.
• Strong planning and multitasking abilities.
• Proficient with Microsoft Office; quick to learn new systems.

Responsibilities

• Support Branch Manager in supervising all operational functions.
• Process rental transactions and ensure customer satisfaction.
• Ensure vehicles are groomed and ready for service at counters.
• Coordinate daily team activities; train, coach and direct staff as needed.
• Prepare shift schedules and management reports.

Skills

Leadership experience

Coaching and development

Problem solving / initiative

Conflict resolution

Organisational skills

MS Office

NZ Driver's Licence

Tools

MS Office

Job description

Ready for that next step in your career? As Branch Supervisor, you will assist the Branch Manager with supervision of all operational functions.

About The Role

You will ensure our customers have a positive experience by providing a superior level of customer service processing rental transactions, and ensuring we have vehicles groomed and ready for service at our counters.

Further to the above you will coordinate the daily activities of the team and where needed, train, coach and direct the team in their duties. Noncompliance with established policies and procedures must be reported to management. You will also assist Manager with preparing shift schedules and reports.

To Be Successful In This Role You Will Need

• Previous managerial and/or leadership experience with proven experience in coaching and developing team members, delivering feedback, and managing performance of team members (highly advantageous but not essential).
• Demonstrated ability to exercise judgement, problem solve and show initiative.
• Experience in complaints handling, conflict resolution and negotiation.
• Possesses competent planning and organisation skills and can multitask.
• Ability to competently use Microsoft office suite and learn new systems and software quickly and efficiently.
• Current and Full NZ Drivers Licence.

As we operate 7 days a week, you will have a set roster working 40-hours per week (5 x 8-hour shifts) during our operating hours (Monday to Sunday 8 am - 6.30 pm) that will include one weekend day per week (either Saturday or Sunday) including public holidays.

What’s On Offer

• Competitive pay
• Uniform and parking provided.
• Leadership role
• Employee discounts on car rental across Avis Budget Group and our partners including access to discounts and offers from retailers and big brands.
• Full training provided to help you achieve your goals & reach your potential.

About Avis Budget Group

We don't just rent cars. We're changing the way people move. Across our world-famous brands -Avis, Budget, Zipcar, and Apex- we're leading the way for the global mobility industry. Our brands represent a mobility ecosystem of more than 11,000 locations in approximately 180 countries.

With more than 70 years of experience in managing global fleets and with one of the largest fleets of connected cars in the world, we are committed to innovation and are moving the future of mobility forward.

• Queenstown
• Otago
• New Zealand