Customer Operations Representative (Full-Time, Fixed-Term)

Avis Budget Group; Māngere-Ōtāhuhu; On-site; NZD 29,000 - 41,000; Full time

Benefits offered by this job

Uniform provided

Parking provided

Wellbeing programme incl. life_ins ur,

Job summary

Avis Budget Group is hiring a Rental Operations Agent at the Auckland Airport branch. This full-time, fixed-term role covers front and back of house tasks, including counter interactions, rental processing, and vehicle inspections. Training is provided for an entry-level candidate.

We operate 7 days with 10:30 am–7:00 pm shifts including weekends and public holidays. A valid class 1 driver's licence is essential and a supportive team culture is offered with benefits and training.

Qualifications

• Full, clean, valid class 1 driver's licence is essential.
• Entry level with training provided.
• Ability to work in a fast-paced environment while delivering exceptional service.
• Comfortable learning and using computer systems (training will be provided).
• Availability to work weekends and public holidays as required.

Responsibilities

• Interact with customers at the counter and process rental transactions, contracts and bookings.
• Inspect vehicles for damages and maintenance, drive and park vehicles, and assist with wash bay duties.

Skills

Customer service

Retail experience

Hospitality experience

Fast-paced environment

Job description

We are gearing up for our peak season and have multiple full-time, fixed-term positions available until the end of March 2026.

Based at our Apex Car Rental Auckland Airport Branch, we are search for someone with exceptional customer services and isn't afraid of hard work.

Big brands come with big responsibilities, and we are DRIVEN to be the BEST vehicle rental company in the world - TOGETHER!

We work 7-days per week and we are looking to fill 5 x 8 hour shifts working 10:30 am till 7 pm which will include weekend and public holidays as required.

• Full-Time (40-Hours per week) working 10.30 - 19.00 shifts with weekend work
• Fixed Term (until end of March 2026)
• Auckland Airport based
• Friendly, Caring and Supportive Culture
• Entry level with training provided

About the Role

As what we call a Rental Operations Agent you will be involved in all aspects of our business! This varied role covers both our front and back of house operations. On the counter you will be interacting with our customers, marketing products and services, completing rental transactions, contracts, and bookings.

On the other hand, you will be inspecting vehicles for damages and maintenance issues, driving, and parking our cars as well as cleaning vehicles (interior and exterior) in the wash bay so they are ready for our customers.

What we are looking for:

• Full, clean, valid class 1 driver's licence is essential for this role.
• Previous experience within retail, hospitality, customer service or similar roles
• Ability to work in a fast-paced environment while delivery exceptional customer service.
• Comfortable learning and using various computer systems to accurately input rental information (training will be provided)
• Ability to follow procedures and adhere to company guidelines and standards.

What’s on offer:

• $25.63 per hour, plus increase your earnings with our sales incentive scheme.
• Uniform provided.
• Parking provided.
• Wellbeing programme incl. life insurance, discounted health insurance and superannuation options
• Employee discounts on car rental across Avis Budget Group and our partners including access to discounts and offers from retailers and big brands.
• Full training provided to help you achieve your goals & reach your potential.

About Avis Budget Group

We don't just rent cars. We're changing the way people move. Across our world-famous brands -Avis, Budget, Zipcar, and Apex- we're leading the way for the global mobility industry. Our brands represent a mobility ecosystem of more than 11,000 locations in approximately 180 countries.

With more than 70 years of experience in managing global fleets and with one of the largest fleets of connected cars in the world, we are committed to innovation and are moving the future of mobility forward.