Customer Operations Consultant (Full-Time, Fixed-Term)

New Zealand Avis Rent A Car Limited; Auckland; In loco; NZD 62.438.000 - 84.346.000; Tempo pieno

Vantaggi offerti da questo lavoro

Uniform provided

Parking provided

Wellbeing programme

Employee discounts

Full training

Descrizione del lavoro

New Zealand Avis Rent A Car Limited in Auckland CBD is seeking a Rental Operations Agent for a full-time 40-hour week on a fixed-term basis during our peak season. The role covers front and back of house tasks, including handling customer interactions, rentals, contracts and bookings, as well as vehicle inspections, driving, parking and cleaning.

You will need a full, clean Class 1 driver’s licence, retail or hospitality experience, and the ability to deliver exceptional service in a fast-paced

Competenze

• Valid Class 1 driver's license is essential.
• Experience in retail, hospitality or customer service.
• Ability to work in a fast-paced environment while delivering exceptional customer service.

Mansioni

• Interact with customers on the counter and process rental transactions, contracts and bookings.
• Promote products and services and input rental information accurately.
• Inspect vehicles for damages and maintenance, drive and park cars, and perform interior and exterior cleaning.

Conoscenze

Full valid driver's license

Retail / customer service experience

Fast-paced environment

Descrizione del lavoro

Based at our branch in the Auckland CBD (Victoria St West), we have a full-time working 40-hours per week , fixed term position to help with our busy peak season available. Fixed term position available - Calling All Working Holiday Visa Holders Auckland CBD - Victoria Street West based with parking provided Supportive, friendly, and caring culture In this role we would need you to work on a 7-day roster (Monday - Sunday) between the hours of 8 am - 4:30 pm where you will be rostered to work 40-hours per week on 5 x 8-hour shifts that may include weekends and public holidays as required.

About the Role

As a Rental Operations Agent you will be involved in all aspects of our business! This varied role covers both our front and back of house operations. On the counter you will be interacting with our customers, marketing products and services, completing rental transactions, contracts, and bookings. On the other hand, you will be inspecting vehicles for damages and maintenance issues, driving, and parking our cars as well as cleaning vehicles (interior and exterior) in the wash bay so they are ready for our customers.

What we are looking for:

• Full, clean, valid class 1 driver’s licence is essential for this role.
• Previous experience within retail, hospitality, customer service or similar roles
• Ability to work in a fast-paced environment while delivery exceptional customer service.
• Comfortable learning and using various computer systems to accurately input rental information (training will be provided)
• Ability to follow procedures and adhere to company guidelines and standards.

What’s on offer:

• $25.63 per hour, plus increase your earnings with our sales incentive scheme.
• Uniform and parking provided.
• Wellbeing programme incl. life insurance, discounted health insurance and superannuation options
• Employee discounts on car rental across Avis Budget Group and our partners including access to discounts and offers from retailers and big brands.
• Full training provided to help you achieve your goals & reach your potential.
• Come join our well-known brands and represent!

About Avis Budget Group

We don't just rent cars. We're changing the way people move. Across our world-famous brands -Avis, Budget, Zipcar, and Apex- we're leading the way for the global mobility industry. Our brands represent a mobility ecosystem of more than 11,000 locations in approximately 180 countries. With more than 70 years of experience in managing global fleets and with one of the largest fleets of connected cars in the world, we are committed to innovation and are moving the future of mobility forward. Auckland Auckland New Zealand A vehicle rental provider of choice for travelers around the world, Avis Budget Group is powered by our people, our partners, and technology. We operate some of the most recognized brands in the industry through Avis, Budget, and Zipcar, along with local brands such as Payless, France Cars, Apex, and Maggiore.