Banking Services Specialist: Customer Care & Payments

Westpac; New Zealand; On-site; NZD 60,000 - 80,000; Full time

Job summary

Westpac is hiring a Transactional Service Coordinator in New Zealand. The role focuses on delivering compliant, customer-focused banking solutions and acting as a product expert across cards, merchant services, digital banking, and payment solutions.

You will work with internal teams and clients to ensure accurate interactions, review applications, and resolve complex transactional queries while maintaining high service standards.

Qualifications

• Experience in banking operations or customer fulfilment is required.
• Strong attention to detail and accuracy in delivery.
• Proven time management and problem-solving abilities.
• Confident communication with customers and colleagues.

Responsibilities

• Handle end-to-end fulfilment of customer requests with accuracy.
• Onboard financial products and resolve transactional queries.
• Review applications and maintain business financial solutions.
• Escalate compliance concerns when needed and liaise with teams.

Skills

Attention to detail

Communication skills

Banking operations experience

Time management

Problem solving

Independent work

Collaborative spirit

NZ banking regulations knowledge

Tools

Microsoft Office

Job description

Westpac is hiring a Transactional Service Coordinator in New Zealand. The role focuses on delivering compliant, customer-focused banking solutions and acting as a product expert across cards, merchant services, digital banking, and payment solutions.

You will work with internal teams and clients to ensure accurate interactions, review applications, and resolve complex transactional queries while maintaining high service standards.