Card Services Advisor – Fast-Paced Customer Care

Westpac New Zealand Ltd; Auckland; On-site; NZD 45,000 - 65,000; Full time

Job summary

Westpac New Zealand Ltd is seeking a Customer Service Representative for our Cards operation in Auckland. You will be the first point of contact for customers, delivering exceptional service and resolving card enquiries.

The role offers full-time permanent hours on a 7-day rotational roster, with training and development support to grow your career. The ideal candidate is tech-savvy, resilient, and ready to engage with customers in a fast-paced, digital environment.

Qualifications

• Customer service experience with enquiries resolution.
• Clear, confident communication and rapport building.
• Comfort navigating digital platforms and learning new tools quickly.
• Calm under pressure and able to adapt to changing situations.
• Proactive problem-solving mindset and enthusiastic attitude.

Responsibilities

• Provide outstanding phone support to Westpac customers, resolving credit/debit card enquiries via inbound and outbound calls.
• Deliver solution-focused service that contributes to customer satisfaction and business success.
• Create a world-class experience by being empathetic, trusted, and knowledgeable.
• Embrace a growth mindset to help shape the future of banking.

Skills

Customer Service Experience

Strong Communication Skills

Tech-Savviness

Resilience and Adaptability

Positive Attitude

Availability to Start Within 4 Weeks

Job description

Westpac New Zealand Ltd is seeking a Customer Service Representative for our Cards operation in Auckland. You will be the first point of contact for customers, delivering exceptional service and resolving card enquiries.

The role offers full-time permanent hours on a 7-day rotational roster, with training and development support to grow your career. The ideal candidate is tech-savvy, resilient, and ready to engage with customers in a fast-paced, digital environment.