Customer Service Specialist – Banking & Digital Tools

Westpac New Zealand; Gisborne; On-site; NZD 52,000 - 68,000; Full time

Benefits offered by this job

4 weeks holiday

Wellbeing leave

Banking benefits

Career growth

Job summary

Westpac New Zealand Gisborne Branch is seeking a Customer Service Representative to be the friendly first point of contact for customers. You’ll help people with everyday banking tasks, online banking, and questions, delivering calm guidance and practical solutions in every interaction.

This full-time, permanent role offers a Monday–Friday schedule on Gladstone Road, with a focus on delivering excellent service, complying with regulatory requirements, and helping customers build confidence in

Qualifications

• Background in customer service or administration is required.
• Ability to guide customers through digital tools and online banking.
• Ability to juggle multiple priorities while remaining calm and solutions‑focused.
• Understanding of financial services, compliance, or regulated environments (or willingness to learn).
• Strong problem‑solving skills and adaptability to changing customer needs.

Responsibilities

• Be the first friendly face or voice customers meet and provide calm, confident guidance.
• Help customers navigate online banking and digital tools.
• Resolve issues such as card disputes and explain regulatory requirements clearly.
• Deliver solutions on the spot and ensure customers leave feeling heard and supported.

Skills

Customer service background

Digital tools proficiency

Multi-tasking

Financial services knowledge

Problem solving

Growth mindset

Job description

Westpac New Zealand Gisborne Branch is seeking a Customer Service Representative to be the friendly first point of contact for customers. You’ll help people with everyday banking tasks, online banking, and questions, delivering calm guidance and practical solutions in every interaction.

This full-time, permanent role offers a Monday–Friday schedule on Gladstone Road, with a focus on delivering excellent service, complying with regulatory requirements, and helping customers build confidence in