Digital Banking Specialist: Business & Corporate Support

Westpac New Zealand Ltd; Auckland; Vor Ort; NZD 60.000 - 80.000; Vollzeit

Zusammenfassung

Westpac New Zealand Ltd. is seeking a Digital Banking Specialist to support business and organisation customers on our two-to-sign digital platforms.

You will handle general user and payment queries, provide technical assistance, and troubleshoot issues via phone and email. Applicants should have contact centre or helpdesk experience, strong customer service skills, and comfort learning new digital banking tools.

Qualifikationen

• Contact centre or helpdesk experience
• Customer service experience in a professional environment
• Excellent communication skills and attention to detail
• Organisation and time management skills
• Confident in learning new digital platforms and are tech savvy
• Knowledge of Westpac’s two-to-sign digital banking solutions including Corporate Online, Business Online, Westpac One for Business advantageous
• Good general banking experience is desirable
• Experience dealing with business or corporate clients is desirable

Aufgaben

• Provide exceptional technical and administrative support for general user and payment queries
• Offer technical assistance and troubleshoot issues via phone and email
• Identify problems quickly using both good telephone technique and technical knowledge, recording relevant client information
• Provide prompt, courteous & professional solutions to customers calls
• Attentive to related needs of customers providing necessary solutions
• Liaise with third party providers to ensure expedient and permanent resolution of technical problems
• Maintain good working knowledge of banking products

Kenntnisse

Contact centre experience

Helpdesk experience

Customer service experience

Excellent communications

Attention to detail

Organisation

Time management

Tech-savvy

Willing to learn new platforms

Knowledge of Westpac two-to-sign apps

Jobbeschreibung

Westpac New Zealand Ltd. is seeking a Digital Banking Specialist to support business and organisation customers on our two-to-sign digital platforms.

You will handle general user and payment queries, provide technical assistance, and troubleshoot issues via phone and email. Applicants should have contact centre or helpdesk experience, strong customer service skills, and comfort learning new digital banking tools.