Digital Banking Specialist — Business & Corporate Platforms

Westpac New Zealand; Auckland; On-site; NZD 55,000 - 75,000; Full time

Job summary

Westpac New Zealand in Auckland or Wellington is seeking a Digital Banking Specialist to support business and organisation customers with two-to-sign digital banking platforms. You will handle general user and payment queries, provide technical help, and manage site administration via phone and email.

Join a team focused on delivering reliable digital banking experiences. You will work across Corporate Online, Business Online, and Westpac One for Business platforms, providing proactive customer

Qualifications

• Provide exceptional technical and administrative support for general user and payment queries.
• Offer technical assistance and troubleshoot issues via phone and email.
• Identify problems quickly using telephone technique and technical knowledge, recording relevant client information.
• Provide prompt, courteous & professional solutions to customers calls.
• Attentive to related needs of customers providing necessary solutions.
• Liaise with third party providers to ensure expedient and permanent resolution of technical problems.
• Maintain good working knowledge of banking products.

Responsibilities

• Provide exceptional technical and administrative support for general user and payment queries.
• Offer technical assistance and troubleshoot issues via phone and email.
• Identify problems quickly using telephone technique and technical knowledge, recording relevant client information.
• Provide prompt, courteous & professional solutions to customers calls.
• Attentive to related needs of customers providing necessary solutions.
• Liaise with third party providers to ensure expedient and permanent resolution of technical problems.
• Maintain good working knowledge of banking products.

Skills

Contact center

Customer service

Excellent communication

Attention to detail

Time management

Tech savvy

Westpac platforms knowledge

Banking experience

Business customers experience

Job description

Westpac New Zealand in Auckland or Wellington is seeking a Digital Banking Specialist to support business and organisation customers with two-to-sign digital banking platforms. You will handle general user and payment queries, provide technical help, and manage site administration via phone and email.

Join a team focused on delivering reliable digital banking experiences. You will work across Corporate Online, Business Online, and Westpac One for Business platforms, providing proactive customer