Transactional Service Coordinators

Westpac; New Zealand; On-site; NZD 60,000 - 80,000; Full time

Job summary

Westpac is hiring a Transactional Service Coordinator in New Zealand. The role focuses on delivering compliant, customer-focused banking solutions and acting as a product expert across cards, merchant services, digital banking, and payment solutions.

You will work with internal teams and clients to ensure accurate interactions, review applications, and resolve complex transactional queries while maintaining high service standards.

Qualifications

• Experience in banking operations or customer fulfilment is required.
• Strong attention to detail and accuracy in delivery.
• Proven time management and problem-solving abilities.
• Confident communication with customers and colleagues.

Responsibilities

• Handle end-to-end fulfilment of customer requests with accuracy.
• Onboard financial products and resolve transactional queries.
• Review applications and maintain business financial solutions.
• Escalate compliance concerns when needed and liaise with teams.

Skills

Attention to detail

Communication skills

Banking operations experience

Time management

Problem solving

Independent work

Collaborative spirit

NZ banking regulations knowledge

Tools

Microsoft Office

Job description

Transactional Service Coordinators

Company : Westpac Job Type : Full Time New Zealand

Job Description - Transactional Service Coordinators

Mō te tūranga | About the Role

Join a team where customer care meets operational excellence. As a Transactional Services Consultant at Westpac, you’ll be a trusted point of contact for both business and personal customers—delivering seamless, compliant, and customer-focused banking solutions.

This isn’t just a servicing role—it’s a chance to become a product expert. You’ll support high-value customers across a diverse range of offerings, including cards, merchant services, digital banking, and payment solutions. From onboarding financial products to resolving complex transactional queries, you’ll manage end-to-end fulfilment with precision and care.

You’ll work across internal teams and directly with clients to ensure every interaction is smooth, accurate, and meaningful—whether reviewing applications, maintaining business financial solutions, or escalating compliance concerns. If you thrive on detail, enjoy solving problems, and value collaboration, this is your opportunity to make banking easier, clearer, and more empowering.

Nā tāu rourou | What will you bring?

You’ll bring a mix of precision, empathy, and initiative—ready to make a real impact. Your toolkit includes:

• Strong attention to detail and a knack for accurate, consistent delivery
• Confident communication skills and a customer-first mindset
• Experience in banking operations or customer fulfilment
• Excellent time management and problem-solving abilities
• Proficiency in Microsoft Office (Word, Outlook, Excel)
• A collaborative spirit and the ability to work independently
• Bonus: Knowledge of NZ banking regulations and commercial banking environments

You’ll also embody Westpac’s values—Helpful, Ethical, Leading Change, Performing, and Simple—and contribute to a culture that’s inclusive, sustainable, and people-first

Ko mātou tēnei | Our Organisation

At Westpac, we’re working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we’ve been driven by our purpose to Create Better Futures Together.

What makes us unique are the incredible people we’re lucky enough to have walk through our doors every day. The giant ‘W’ on our building doesn’t just stand for Westpac – it says, double you. We’re a place that values, rewards and recognises individuality. Where you can be your whole self, your true self, and your best self. We’re recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive. And it all starts with you!

The people of Aotearoa, New Zealand hail from many cultures and backgrounds. At Westpac New Zealand, we draw on this enormous talent pool to cultivate a team rich in ability and empowered to reach its full potential. Our aim is to be brave challengers, celebrating our differences and relentlessly advocating for our customers. It starts with us – we believe that when we care deeply and do our best for our people, they’ll do their best for our customers. We encourage people from all walks of life to apply, including those who are neurodivergent, have chronic health conditions or disabilities – your attitude and passion are as important to us as your experience, qualifications and capabilities.

Applications close: 20 October 2026