Banking Customer Service Pro — Grow & Make Impact

Westpac; New Zealand; Presencial; NZD 42.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

4 weeks standard holiday + wellbeing 5

Additional purchased leave up to 4

Banking benefits, insurance discounts

Career growth programmes

Generous parental leave

School holiday subsidy

Environmental and community care

Descripción de la vacante

Westpac in Wellington City is seeking a Customer Service Representative to support customers face-to-face and over the phone. You will help people navigate online banking, resolve routine issues, and guide customers to the right digital tools.

Join a supportive team at Westpac with generous annual leave, additional wellbeing days, and wide employee benefits as you build a long-term career in New Zealand's financial services.

Formación

• Background in customer service or administration; loves helping people.
• Comfort with using digital tools and guiding customers through them.
• Ability to juggle priorities calmly and stay solutions-focused.
• Understanding of financial services or regulated environments.

Responsabilidades

• Assist customers over the phone or in person to navigate online banking.
• Resolve issues on the spot and guide customers to digital tools.
• Provide clear explanations of regulatory requirements.
• Deliver friendly, attentive service to leave customers reassured.

Conocimientos

Customer service

Digital tools

Multitasking

Financial services knowledge

Problem solving

Growth mindset

Descripción del empleo

Westpac in Wellington City is seeking a Customer Service Representative to support customers face-to-face and over the phone. You will help people navigate online banking, resolve routine issues, and guide customers to the right digital tools.

Join a supportive team at Westpac with generous annual leave, additional wellbeing days, and wide employee benefits as you build a long-term career in New Zealand's financial services.