Part-Time Banking Customer Service Pro | Growth & Perks

Westpac New Zealand Limited; Henderson-Massey; On-site; NZD 28,000 - 39,000; Part time

Benefits offered by this job

4 weeks holiday + 5 wellbeing days

Additional leave options up to 4 weeks

Banking benefits, insurance discounts

Career growth programs

Parental leave with top-up

School holiday subsidy

Environmental and community care

Job summary

Westpac New Zealand Limited is seeking a Part-time Customer Service Representative at WestCity, Waitakere. You will be the friendly first point of contact, helping customers with inquiries, guiding them through digital banking tools, and solving problems with empathy and clarity.

The role emphasizes customer-centric service, compliance awareness, and adaptability in a fast-paced environment, with strong focus on community support and customer experience.

Qualifications

• Background in customer service or administration.
• Ability to guide customers through digital tools.
• Ability to juggle multiple priorities while staying calm and solutions-focused.
• Understanding of financial services or willingness to learn.

Responsibilities

• Assist customers at WestCity branch with inquiries and transactions.
• Guide customers through online banking and digital tools.
• Resolve issues on the spot and provide clear, friendly support.

Skills

Customer service

Digital tools

Multitasking

Regulated environments

Problem-solving

Growth mindset

Bilingual Mandarin/Cantonese (nice to)

Job description

Westpac New Zealand Limited is seeking a Part-time Customer Service Representative at WestCity, Waitakere. You will be the friendly first point of contact, helping customers with inquiries, guiding them through digital banking tools, and solving problems with empathy and clarity.

The role emphasizes customer-centric service, compliance awareness, and adaptability in a fast-paced environment, with strong focus on community support and customer experience.