Banking Customer Advisor – Wanaka & Alexandra

Westpac New Zealand Limited; Wānaka, Alexandra; On-site; NZD 48,000 - 62,000; Full time

Benefits offered by this job

Holiday and wellbeing leave

Banking benefits

Career growth

Parental leave

Job summary

Westpac New Zealand Limited is seeking a Customer Service Representative to support customers at the Wānaka and Alexandra branches. You’ll be the friendly first contact, helping customers with everyday banking, online tools, and card issues while ensuring a calm, helpful experience.

You’ll bring a customer-first mindset, experience in service or admin, and the ability to guide clients through digital banking confidently.

Qualifications

• Experience in customer service or administration.
• Comfort with digital tools and guiding customers online.
• Ability to manage multiple priorities calmly and effectively.
• Understanding of financial services, compliance, or regulated environments (or willingness to learn).
• Growth mindset and a desire for a long-term career.

Responsibilities

• Assist customers in person or by phone, guiding them through banking tasks.
• Resolve issues such as online banking access, card disputes, and regulatory questions.
• Demonstrate digital tools and direct customers to the right features.
• Maintain a calm, friendly, and solution-focused approach across interactions.

Skills

Customer service

Administration

Digital tools

Problem-solving

Empathy

Tools

CRM software

Online banking platforms

Job description

Westpac New Zealand Limited is seeking a Customer Service Representative to support customers at the Wānaka and Alexandra branches. You’ll be the friendly first contact, helping customers with everyday banking, online tools, and card issues while ensuring a calm, helpful experience.

You’ll bring a customer-first mindset, experience in service or admin, and the ability to guide clients through digital banking confidently.