Banking Customer Care Specialist — Growth & Solutions

Westpac New Zealand Limited; Auckland; Hybrid; NZD 42,000 - 54,000; Full time

Benefits offered by this job

4 weeks holiday

Wellbeing leave

Purchased leave

Banking benefits

Insurance discounts

Superannuation scheme

Career growth opportunities

Parental leave

School holiday subsidy

Job summary

Westpac New Zealand Limited is seeking a Customer Service Representative for the Papatoetoe branch. The role involves assisting customers with online banking, guiding them through digital tools, and handling banking inquiries in a fast-paced environment.

You'll be part of a supportive team, bringing a customer-first mindset, good communication, and a willingness to learn regulatory requirements to ensure compliant, confident service every day.

Qualifications

• Background in customer service or administration.
• Confident using digital tools and guiding customers through them.
• Ability to juggle multiple priorities while staying calm and solutions-focused.
• Understanding of financial services, compliance, or regulated environments (or willingness to learn).

Responsibilities

• Help customers navigate online banking and digital tools.
• Assist with card disputes and banking inquiries.
• Guide customers through regulatory requirements and policies.

Skills

Customer service

Digital tools

Problem solving

Regulatory awareness

Tools

CRM software

Job description

Westpac New Zealand Limited is seeking a Customer Service Representative for the Papatoetoe branch. The role involves assisting customers with online banking, guiding them through digital tools, and handling banking inquiries in a fast-paced environment.

You'll be part of a supportive team, bringing a customer-first mindset, good communication, and a willingness to learn regulatory requirements to ensure compliant, confident service every day.