Banking Customer Care Specialist

Westpac New Zealand Ltd; Wānaka; On-site; NZD 52,000 - 68,000; Full time

Benefits offered by this job

Standard leave + wellbeing leave

Purchased leave options

Banking benefits & superannuation

Career growth opportunities

Parental leave top up

School holiday subsidy

Community & environmental programs

Job summary

Westpac New Zealand Ltd is seeking a Customer Service Representative to support customers in Wānaka and Alexandra. This full-time, permanent role will be the calm voice helping clients navigate daily banking and digital tools.

You will bring a friendly, curious mindset, good time management, and a willingness to learn about financial services and regulatory requirements. Join a team dedicated to customer outcomes and community impact.

Qualifications

• A strong background in customer service or administration.
• Confidence using digital tools and guiding customers through them with ease.
• Ability to juggle multiple priorities while staying calm, composed, and solutions-focused.
• An understanding of financial services, compliance, or regulated environments (or the willingness to learn).
• A natural talent for problem-solving and adapting quickly to changing customer needs.
• A growth mindset and long-term career focus.

Responsibilities

• Help customers with online banking navigation and digital tools.
• Support customers through card disputes and banking questions.
• Explain regulatory requirements clearly and accurately.
• Provide friendly, calm, problem-solving support in daily customer interactions.

Skills

Customer service

Administration

Digital tools guidance

Multitasking

Financial services compliance

Problem-solving

Job description

Westpac New Zealand Ltd is seeking a Customer Service Representative to support customers in Wānaka and Alexandra. This full-time, permanent role will be the calm voice helping clients navigate daily banking and digital tools.

You will bring a friendly, curious mindset, good time management, and a willingness to learn about financial services and regulatory requirements. Join a team dedicated to customer outcomes and community impact.