Part-Time Banking Support Specialist

Westpac New Zealand Limited; Waitakere Ranges, Auckland; Hybrid; NZD 47,279,000 - 64,472,000; Part time

Benefits offered by this job

Holiday allowance

Wellbeing leave

Banking benefits

Career growth

Parental leave

Job summary

WestCity branch in Waitakere is seeking a Part-time Customer Service Representative to help customers with everyday banking needs. You’ll be the calm voice, assisting with online banking, card issues, and navigating digital tools. A friendly, problem-solving mindset is essential to support customers across the Auckland region.

The role offers part-time hours (30 per week) with a values-driven culture, generous leave options, and opportunities to grow within Westpac New Zealand Limited.

Qualifications

• Background in customer service or administration.
• Comfort with using digital tools and guiding customers digitally.
• Ability to juggle multiple priorities calmly.
• Willingness to learn about financial services and regulations.

Responsibilities

• Assist customers with online banking and card issues.
• Guide customers through digital tools and self-service options.
• Provide clear, confident guidance to resolve queries on first contact.
• Deliver friendly, efficient service in a fast-paced environment.

Skills

Customer service

Administration

Digital tools

Problem solving

Regulatory awareness

Tools

CRM systems

Job description

WestCity branch in Waitakere is seeking a Part-time Customer Service Representative to help customers with everyday banking needs. You’ll be the calm voice, assisting with online banking, card issues, and navigating digital tools. A friendly, problem-solving mindset is essential to support customers across the Auckland region.

The role offers part-time hours (30 per week) with a values-driven culture, generous leave options, and opportunities to grow within Westpac New Zealand Limited.