Banking Customer Care Specialist

Westpac New Zealand; Palmerston North; On-site; NZD 45,000 - 60,000; Full time

Benefits offered by this job

4 weeks holiday + wellbeing leave

Purchased leave options

Banking benefits

Job summary

Westpac New Zealand is hiring a Customer Service Representative for Terrace End, Palmerston North. You’ll be the calm voice helping customers with everyday banking tasks and questions.

Bring a genuine love for helping people, comfort with digital tools, and the ability to juggle priorities in a friendly, regulated environment. The role offers a supportive team, generous leave options, and clear paths for career growth.

Qualifications

• Strong background in customer service or administration with a genuine love for helping people.
• Confidence using digital tools and guiding customers through them with ease.
• Ability to juggle multiple priorities while staying calm, composed, and solutions-focused.
• Understanding of financial services, compliance, or regulated environments (or willingness to learn).
• Natural talent for problem-solving and adapting quickly to changing customer needs.
• Growth mindset and desire to build a long-term career with a team that backs you to succeed.

Skills

Customer service

Digital tools confident

Problem solving

Regulatory knowledge

Communication

Team player

Job description

Westpac New Zealand is hiring a Customer Service Representative for Terrace End, Palmerston North. You’ll be the calm voice helping customers with everyday banking tasks and questions.

Bring a genuine love for helping people, comfort with digital tools, and the ability to juggle priorities in a friendly, regulated environment. The role offers a supportive team, generous leave options, and clear paths for career growth.