Banking Customer Experience Advisor

westpacnz; Queenstown; On-site; NZD 52,000 - 68,000; Full time

Benefits offered by this job

Wellbeing leave

Purchased leave

Banking benefits

Career growth

Parental leave

School holiday subsidy

Community programs

Job summary

Westpac Queenstown Branch is seeking a Customer Service Representative to be the welcoming face for customers, guiding them through online banking, resolving disputes, and helping with regulatory questions. You will juggle inquiries with a calm, solutions-oriented approach.

We value curiosity, care, and a proactive mindset, welcoming those who love helping people and growing their financial services career in a supportive team environment.

Qualifications

• Strong background in customer service or administration
• Confident using digital tools and guiding customers through them
• Ability to juggle multiple priorities while staying calm and solutions-focused
• Understanding of financial services, compliance, or regulated environments (or willingness to learn)
• Natural talent for problem-solving and adapting quickly to changing needs
• Growth mindset and desire to build a long-term career with the team

Responsibilities

• Assist customers in person or by phone, guiding them through online banking and digital tools
• Resolve issues such as card disputes or regulatory questions with clarity
• Provide accurate information and support to help customers navigate services
• Ensure customers leave feeling heard, supported, and reassured

Skills

Customer service

Administration

Digital tools

Multi-tasking

Financial services

Problem-solving

Growth mindset

Job description

Westpac Queenstown Branch is seeking a Customer Service Representative to be the welcoming face for customers, guiding them through online banking, resolving disputes, and helping with regulatory questions. You will juggle inquiries with a calm, solutions-oriented approach.

We value curiosity, care, and a proactive mindset, welcoming those who love helping people and growing their financial services career in a supportive team environment.