Banking Customer Experience Advisor
westpacnz
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Benefits offered by this job
Job summary
Westpac Queenstown Branch is seeking a Customer Service Representative to be the welcoming face for customers, guiding them through online banking, resolving disputes, and helping with regulatory questions. You will juggle inquiries with a calm, solutions-oriented approach.
We value curiosity, care, and a proactive mindset, welcoming those who love helping people and growing their financial services career in a supportive team environment.
Qualifications
- Strong background in customer service or administration
- Confident using digital tools and guiding customers through them
- Ability to juggle multiple priorities while staying calm and solutions-focused
- Understanding of financial services, compliance, or regulated environments (or willingness to learn)
- Natural talent for problem-solving and adapting quickly to changing needs
- Growth mindset and desire to build a long-term career with the team
Responsibilities
- Assist customers in person or by phone, guiding them through online banking and digital tools
- Resolve issues such as card disputes or regulatory questions with clarity
- Provide accurate information and support to help customers navigate services
- Ensure customers leave feeling heard, supported, and reassured
Skills
Job description
Westpac Queenstown Branch is seeking a Customer Service Representative to be the welcoming face for customers, guiding them through online banking, resolving disputes, and helping with regulatory questions. You will juggle inquiries with a calm, solutions-oriented approach.
We value curiosity, care, and a proactive mindset, welcoming those who love helping people and growing their financial services career in a supportive team environment.
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