Banking Customer Service Specialist (Wanaka/Alexandra)

Westpac New Zealand; Alexandra; On-site; NZD 52,000 - 70,000; Full time

Benefits offered by this job

4 weeks holiday + wellbeing leave

Wellbeing leave

Parental leave top up

Banking benefits

Career growth opportunities

Job summary

Westpac New Zealand is seeking a Customer Service Representative to support customers at the Wānaka and Alexandra branches. This full-time, permanent role operates Monday to Friday, providing a friendly, calm voice for customers navigating everyday banking needs.

You’ll guide customers through online tools, help resolve issues such as card disputes, and ensure customers feel heard and assisted. A customer‑obsessed mindset and willingness to learn are key for success in this role.

Qualifications

• Background in customer service or administration with a genuine love for helping people.
• Confidence using digital tools and guiding customers through them with ease.
• Ability to juggle multiple priorities while staying calm and solutions-focused.
• Understanding of financial services or willingness to learn.

Skills

Customer service

Digital tools

Problem solving

Communication

Regulatory awareness

Job description

Westpac New Zealand is seeking a Customer Service Representative to support customers at the Wānaka and Alexandra branches. This full-time, permanent role operates Monday to Friday, providing a friendly, calm voice for customers navigating everyday banking needs.

You’ll guide customers through online tools, help resolve issues such as card disputes, and ensure customers feel heard and assisted. A customer‑obsessed mindset and willingness to learn are key for success in this role.