Part-Time Banking Support Specialist (Customer Service)

Westpac New Zealand; Taumarunui; On-site; NZD 46,000 - 58,000; Full time

Benefits offered by this job

Holiday allowance

Wellbeing leave

Purchased leave

Banking benefits

Parental leave top‑up

School holiday subsidy

Job summary

Westpac New Zealand Taumarunui branch is seeking a Customer Service Representative to be the calm, helpful face customers rely on. You will guide customers through online banking, assist with card disputes, and explain regulatory matters with confidence.

The role emphasizes problem‑solving, empathy, and a solutions‑driven mindset. You’ll work in a supportive team, build customer relationships, and contribute to simpler banking every day.

Qualifications

• Strong background in customer service or administration.
• Ability to guide customers through digital tools.
• Calm, solutions‑focused approach while juggling priorities.
• Understanding of financial services or willingness to learn.

Skills

Customer service

Digital tools

Multitasking

Regulatory awareness

Problem solving

Growth mindset

Job description

Westpac New Zealand Taumarunui branch is seeking a Customer Service Representative to be the calm, helpful face customers rely on. You will guide customers through online banking, assist with card disputes, and explain regulatory matters with confidence.

The role emphasizes problem‑solving, empathy, and a solutions‑driven mindset. You’ll work in a supportive team, build customer relationships, and contribute to simpler banking every day.