Banking Support Specialist - Digital Help & Care

Westpac New Zealand Limited; Palmerston North; On-site; NZD 50,000 - 60,000; Full time

Benefits offered by this job

4 weeks standard holiday

5 wellbeing days

Banking benefits

Parental leave support

Job summary

Westpac New Zealand Limited is seeking a Customer Service Representative at Terrace End, Palmerston North. This full-time, permanent role operates Monday to Friday, helping customers access online banking, resolve card disputes, and understand regulatory requirements with warmth and clarity.

You will guide customers to digital tools, juggle priorities calmly, and bring energy, empathy, and curiosity to every conversation, supporting long‑term career growth within the team.

Qualifications

• A strong background in customer service or administration, with a genuine love for helping people.
• Confidence using digital tools and the ability to guide customers through them with ease.
• The ability to juggle multiple priorities while staying calm, composed, and solutions‑focused.
• An understanding of financial services, compliance, or regulated environments (or the willingness to learn).
• A natural talent for problem-solving and adapting quickly to changing customer needs.
• A growth mindset, a desire to build a long‑term career, and the drive to deliver great outcomes every day.

Responsibilities

• Assist customers with online banking access and navigation.
• Support card disputes and explain regulatory requirements.
• Guide customers to digital tools and ensure they leave feeling heard and reassured.

Skills

Customer service

Digital tools

Multitasking

Problem solving

Financial services knowledge

Teamwork

Job description

Westpac New Zealand Limited is seeking a Customer Service Representative at Terrace End, Palmerston North. This full-time, permanent role operates Monday to Friday, helping customers access online banking, resolve card disputes, and understand regulatory requirements with warmth and clarity.

You will guide customers to digital tools, juggle priorities calmly, and bring energy, empathy, and curiosity to every conversation, supporting long‑term career growth within the team.