Banking Advisor: Create Great Customer Experiences

Westpac; Wellington; On-site; NZD 52,000 - 76,000; Full time

Benefits offered by this job

Holiday + wellbeing leave

Banking benefits

Career growth

Parental leave top-up

School holiday subsidy

Community programmes

Job summary

Westpac Lower Hutt is seeking a Banking Adviser to be the friendly face guiding customers through everyday banking, KiwiSaver, insurance and more. You’ll turn routine visits into positive experiences and help customers choose the right products.

The role focuses on digital banking, building relationships, and delivering clear advice. This is a full-time, permanent position working Tuesday to Saturday in‑branch.

Qualifications

• 2+ years’ experience in a customer‑focused role.
• Confident, engaging communication and the ability to build trust quickly.
• Proven problem‑solving skills and ability to uncover customer needs.
• Digital confidence, with the ability to coach customers through tools and technology.
• Strong knowledge of banking products, services, and regulatory requirements (desirable).
• Ethical decision making, attention to detail.

Responsibilities

• Help customers open accounts and guide them through products and services.
• Champion digital banking and deepen relationships with existing customers.
• Be the friendly face and deliver a memorable customer experience in‑branch.

Skills

Customer-focused experience

Communication skills

Problem solving

Digital literacy

Organisational skills

Banking knowledge

Job description

Westpac Lower Hutt is seeking a Banking Adviser to be the friendly face guiding customers through everyday banking, KiwiSaver, insurance and more. You’ll turn routine visits into positive experiences and help customers choose the right products.

The role focuses on digital banking, building relationships, and delivering clear advice. This is a full-time, permanent position working Tuesday to Saturday in‑branch.