Banking Customer Support Specialist

Westpac New Zealand; Hibiscus Coast; On-site; NZD 42,000 - 60,000; Full time

Benefits offered by this job

4 weeks holiday

Wellbeing leave

Purchased leave

Banking benefits

Career growth

Parental leave

School holiday subsidy

Community programs

Job summary

Westpac New Zealand is seeking a Customer Service Representative at the Warkworth branch. You will be the friendly first touch for customers, helping them with online banking, dispute guidance, and regulatory questions. You’ll guide customers to digital tools and solutions with calm expertise.

You’ll thrive in a fast‑paced environment, bringing empathy, curiosity, and a customer‑obsessed mindset. This is a full‑time, permanent position with strong team support and career growth opportunities.

Qualifications

• Background in customer service or administration
• Ability to guide customers through digital tools
• Calm, solutions‑focused while managing priorities

Responsibilities

• Assist customers with online banking, card issues, and inquiries
• Guide customers to digital tools and self‑service options
• Maintain a friendly, helpful presence and resolve problems on the spot

Skills

Customer service

Digital tools

Multitasking

Regulatory awareness

Problem solving

Job description

Westpac New Zealand is seeking a Customer Service Representative at the Warkworth branch. You will be the friendly first touch for customers, helping them with online banking, dispute guidance, and regulatory questions. You’ll guide customers to digital tools and solutions with calm expertise.

You’ll thrive in a fast‑paced environment, bringing empathy, curiosity, and a customer‑obsessed mindset. This is a full‑time, permanent position with strong team support and career growth opportunities.