Banking Customer Support Specialist

westpacnz; Warkworth; On-site; NZD 50,000 - 62,000; Full time

Benefits offered by this job

4 weeks standard holiday

Wellbeing leave

Purchased leave

Banking benefits

Insurance discounts

Superannuation

Career growth

Parental leave top up

School holiday subsidy

Community programmes

Job summary

Westpac NZ in Warkworth is seeking a Customer Service Representative for a full-time, permanent role at the branch. You’ll be the friendly first point of contact, guiding customers through everyday banking needs from online banking to card issues.

Join a team dedicated to making banking simpler and supporting communities. The role emphasizes problem solving, care, and clear communication in a fast-paced retail banking environment.

Qualifications

• Background in customer service or administration.
• Comfort with guiding customers through digital tools.
• Ability to juggle multiple priorities calmly and effectively.

Responsibilities

• Assist customers with online banking and daily banking tasks.
• Guide customers through digital tools and self-service options.
• Resolve issues such as card disputes and provide regulatory guidance.
• Maintain a calm, solutions‑focused approach in conversations.

Skills

Customer service

Digital tools

Multitasking

Regulated environments

Problem solving

Growth mindset

Job description

Westpac NZ in Warkworth is seeking a Customer Service Representative for a full-time, permanent role at the branch. You’ll be the friendly first point of contact, guiding customers through everyday banking needs from online banking to card issues.

Join a team dedicated to making banking simpler and supporting communities. The role emphasizes problem solving, care, and clear communication in a fast-paced retail banking environment.