Banking Customer Advocate & Problem Solver

Westpac-Grou; Maungakiekie-Tāmaki; On-site; NZD 45,000 - 60,000; Full time

Benefits offered by this job

4 weeks holiday

Wellbeing leave

Purchased leave

Banking benefits

Career growth

Parental leave

School holiday subsidy

Job summary

Westpac New Zealand in Auckland is hiring a Customer Service Representative at Sylvia Park. You’ll be the friendly first point of contact, helping customers with online banking, card disputes, and navigating regulatory requirements.

You’ll need a customer-service background, comfort with digital tools, and the ability to juggle priorities. The role offers a permanent, full-time schedule with generous leave and growth opportunities.

Qualifications

• Background in customer service or administration.
• Comfort with digital tools and guiding customers through them.
• Ability to juggle multiple priorities while staying calm and solutions-focused.
• Understanding of financial services, compliance, or regulated environments.

Responsibilities

• Assist customers with online banking and everyday banking needs.
• Resolve card disputes and explain regulatory requirements to customers.
• Guide customers to the right digital tools and self-serve options.
• Provide empathetic, clear support to leave customers feeling heard and helped.

Skills

Customer service

Digital tools

Problem-solving

Regulatory awareness

Job description

Westpac New Zealand in Auckland is hiring a Customer Service Representative at Sylvia Park. You’ll be the friendly first point of contact, helping customers with online banking, card disputes, and navigating regulatory requirements.

You’ll need a customer-service background, comfort with digital tools, and the ability to juggle priorities. The role offers a permanent, full-time schedule with generous leave and growth opportunities.