Banking Adviser

Westpac; Wellington; On-site; NZD 52,000 - 76,000; Full time

Benefits offered by this job

Holiday + wellbeing leave

Banking benefits

Career growth

Parental leave top-up

School holiday subsidy

Community programmes

Job summary

Westpac Lower Hutt is seeking a Banking Adviser to be the friendly face guiding customers through everyday banking, KiwiSaver, insurance and more. You’ll turn routine visits into positive experiences and help customers choose the right products.

The role focuses on digital banking, building relationships, and delivering clear advice. This is a full-time, permanent position working Tuesday to Saturday in‑branch.

Qualifications

• 2+ years’ experience in a customer‑focused role.
• Confident, engaging communication and the ability to build trust quickly.
• Proven problem‑solving skills and ability to uncover customer needs.
• Digital confidence, with the ability to coach customers through tools and technology.
• Strong knowledge of banking products, services, and regulatory requirements (desirable).
• Ethical decision making, attention to detail.

Responsibilities

• Help customers open accounts and guide them through products and services.
• Champion digital banking and deepen relationships with existing customers.
• Be the friendly face and deliver a memorable customer experience in‑branch.

Skills

Customer-focused experience

Communication skills

Problem solving

Digital literacy

Organisational skills

Banking knowledge

Job description

Banking Adviser, Lower Hutt

• Lower Hutt Branch
• Full time, Permanent position
• Tuesday to Saturday

Mō te Tūranga – About the role

As a Banking Adviser, you’re the friendly face people look forward to seeing — the person who can turn a routine banking errand into a genuinely great experience. You’ll create those memorable “wow” moments every day, whether you’re helping someone open their very first account, guiding a small business owner through their next big move, or uncovering the unspoken needs that help customers feel more confident and in control of their money. You’ll bring curiosity, warmth, and sharp listening skills to every conversation, matching customers with the right products, tools, and advice to make their financial lives easier and more empowering.

You’ll thrive here if you love people, love a challenge, and love being part of a community. In this role, you’ll champion digital banking, deepen relationships with existing customers, welcome new ones into the Westpac whānau, and help us grow our presence in the neighbourhood. From everyday banking to KiwiSaver, insurance, and beyond, you’ll be the steady, trusted guide who makes customers feel supported at every step — all while contributing to our mission to be truly customer‑obsessed. If you’re energised by meaningful conversations, fast‑paced days, and the chance to make a real difference, this is where you’ll shine.

Nā tāu rourou – What you’ll bring?

Maybe you’re a recent graduate, or maybe you’re simply ready for a new challenge — this is your moment to step into the banking world and build a career you can be proud of. We’re looking for someone who has energy, empathy, and a genuine passion for helping others. You love great conversations, you’re confident with technology, and you’re motivated by achieving strong outcomes for customers and the business. You’re organised, adaptable, and ready to grow your career in a place that values your ideas and celebrates your success.

• 2+ years’ experience in a customer‑focused role
• Confident, engaging communication and the ability to build trust quickly
• Proven problem‑solving skills and a knack for uncovering customer needs
• Digital confidence, with the ability to coach customers through tools and technology
• Strong organisational skills, attention to detail, and a commitment to ethical decision‑making
• Strong knowledge of banking products, services, and regulatory requirements (desired)
• undefined

Westpac Hei Wāhi Mahi | Working at Westpac

• As well as immersing yourself in a supportive team environment, you’ll be offered some of the best banking, and lifestyle benefits in the market along with:
• 4 weeks standard holiday + 5 additional days of wellbeing leave to support you to be your best
• Additional purchased leave options up to 4 weeks per year· Banking benefits, insurance discounts and superannuation scheme
• Career growth – we promote internal capability; we have programmes that recognise star performers
• Generous parental leave – and top up government paid parental leave
• School holiday subsidy - help you balance work and family during school holiday
• Environmental and community care programmes

Ko mātou tēnei | Our Organisation

At Westpac, we’re working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we’ve been driven by our purpose to Create Better Futures Together.

What makes us unique are the incredible people we’re lucky enough to have walk through our doors every day. The giant ‘W’ on our building doesn’t just stand for Westpac – it says, double you. We’re a place that values, rewards and recognises individuality. Where you can be your whole self, your true self, and your best self. We’re recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive. And it all starts with you!

Mahi tahi tātou, kaha ake tātou | Together Greater

Applications close:

15 October 2026