Airport Operations Scheduler & Workforce Planner

JobSpace; Auckland; On-site; NZD 65,000 - 85,000; Full time

Benefits offered by this job

Employee parking

Opportunities for career advancement

Comprehensive training and ongoing支持

Job summary

Swissport New Zealand in Auckland is seeking a Workforce Coordinator to join our Operations team. You will adjust rosters in real time, plan staffing up to 72 hours ahead based on live flight schedules, and ensure coverage across Passenger and Ramp Services.

You will monitor flight schedules, load factors, baggage and freight, collaborate with Duty Managers, and maintain accurate allocation sheets. The role requires calm, data-driven decision making, strong organisation, and a flexible, 24/7

Qualifications

• Excellent planning, time management and organisational skills.
• Clear and confident communication with colleagues and stakeholders.
• Strong situational awareness for real-time challenges.
• Flexible, can-do attitude for 24/7 rostering.
• Solid computer literacy with Excel and Outlook and high accuracy.
• Strong interpersonal and collaborative approach.
• Self-motivated, independent work style.
• Enjoy a challenge and quick-thinking under pressure.
• Commitment to fairness and equity in workload distribution.
• Hands-on airport operations experience preferred (Passenger & Ramp).
• Understanding rostering and Employment Agreement guidelines preferred.

Responsibilities

• Proactively review and adjust rosters with a 72-hour forward-planning scope.
• Monitor flight schedules, load factors, baggage and freight to align staffing.
• Refine resource plans in response to disruptions and irregular operations.
• Collaborate with Duty Managers and operational leads to communicate workforce plans.
• Create and maintain allocation sheets with real-time updates.
• Manage same-day staffing gaps via reallocation or additional hours.
• Allocate tasks considering fatigue, qualifications, experience and leave.
• Update rosters in the Swissport rostering portal accurately and timely.
• Prepare end-of-shift reports detailing manpower usage and variances.
• Ensure assignments meet safety, compliance and contractual standards.
• Monitor break compliance and rostering rules per Collective Agreement.
• Promote fairness and transparency in workload distribution.
• Conduct timesheet checks and communicate break times and roster changes.
• Raise grievances to leadership in a timely and professional manner.
• Maintain open communication with staff and leadership throughout shifts.
• Identify opportunities to improve safety, efficiency and team performance.
• Provide support for additional operational needs as required.

Skills

Planning & organisation

Communication

Situational awareness

Flexible mindset

Computer literacy

Interpersonal skills

Self-motivated

Problem solving

Fairness & equity

Airline/airport ops experience

Roster planning knowledge

Tools

Excel

Outlook

Job description

Swissport New Zealand in Auckland is seeking a Workforce Coordinator to join our Operations team. You will adjust rosters in real time, plan staffing up to 72 hours ahead based on live flight schedules, and ensure coverage across Passenger and Ramp Services.

You will monitor flight schedules, load factors, baggage and freight, collaborate with Duty Managers, and maintain accurate allocation sheets. The role requires calm, data-driven decision making, strong organisation, and a flexible, 24/7