Workforce Coordinator

JobSpace; Auckland; On-site; NZD 65,000 - 85,000; Full time

Benefits offered by this job

Employee parking

Opportunities for career advancement

Comprehensive training and ongoing支持

Job summary

Swissport New Zealand in Auckland is seeking a Workforce Coordinator to join our Operations team. You will adjust rosters in real time, plan staffing up to 72 hours ahead based on live flight schedules, and ensure coverage across Passenger and Ramp Services.

You will monitor flight schedules, load factors, baggage and freight, collaborate with Duty Managers, and maintain accurate allocation sheets. The role requires calm, data-driven decision making, strong organisation, and a flexible, 24/7

Qualifications

• Excellent planning, time management and organisational skills.
• Clear and confident communication with colleagues and stakeholders.
• Strong situational awareness for real-time challenges.
• Flexible, can-do attitude for 24/7 rostering.
• Solid computer literacy with Excel and Outlook and high accuracy.
• Strong interpersonal and collaborative approach.
• Self-motivated, independent work style.
• Enjoy a challenge and quick-thinking under pressure.
• Commitment to fairness and equity in workload distribution.
• Hands-on airport operations experience preferred (Passenger & Ramp).
• Understanding rostering and Employment Agreement guidelines preferred.

Responsibilities

• Proactively review and adjust rosters with a 72-hour forward-planning scope.
• Monitor flight schedules, load factors, baggage and freight to align staffing.
• Refine resource plans in response to disruptions and irregular operations.
• Collaborate with Duty Managers and operational leads to communicate workforce plans.
• Create and maintain allocation sheets with real-time updates.
• Manage same-day staffing gaps via reallocation or additional hours.
• Allocate tasks considering fatigue, qualifications, experience and leave.
• Update rosters in the Swissport rostering portal accurately and timely.
• Prepare end-of-shift reports detailing manpower usage and variances.
• Ensure assignments meet safety, compliance and contractual standards.
• Monitor break compliance and rostering rules per Collective Agreement.
• Promote fairness and transparency in workload distribution.
• Conduct timesheet checks and communicate break times and roster changes.
• Raise grievances to leadership in a timely and professional manner.
• Maintain open communication with staff and leadership throughout shifts.
• Identify opportunities to improve safety, efficiency and team performance.
• Provide support for additional operational needs as required.

Skills

Planning & organisation

Communication

Situational awareness

Flexible mindset

Computer literacy

Interpersonal skills

Self-motivated

Problem solving

Fairness & equity

Airline/airport ops experience

Roster planning knowledge

Tools

Excel

Outlook

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Join the fast-paced world of airport operations as a Workforce Coordinator within our Operations team. This key role ensures we have the right people in the right place at the right time — adjusting rosters in real time and planning workforce coverage up to 72 hours ahead, based on live flight schedules and operational demands. You'll manage manpower planning, communicate with airline partners and airport stakeholders, and support internal teams to keep operations running smoothly. You'll be the go-to for coordinating daily flight service data, responding to shifting priorities, and ensuring staffing levels meet both operational and financial targets. We're looking for someone who thrives in a dynamic, high-pressure environment — someone who is organised, solutions-focused, and confident making fast, data-driven decisions.

Your activities include:

• Proactively review and adjust rosters with a 72-hour forward-planning scope to ensure effective coverage across all operational areas, including Passenger and Ramp Services.
• Monitor key operational drivers such as flight schedules, load factors, baggage volumes, and freight loads to ensure resourcing aligns with daily service requirements.
• Continuously assess and refine resource plans in response to disruptions such as off-schedule flights, gate or bay changes, and irregular operations.
• Collaborate closely with Duty Managers, Supervisors, and operational leads to ensure workforce plans are clearly communicated and effectively executed across all teams.
• Create and maintain accurate allocation sheets reflecting both initial and real-time updates, ensuring transparency for all team members.
• Manage same-day staffing gaps through reallocation of on-shift resources, approved call-ins, or additional hours in line with rostering guidelines.
• Allocate tasks with consideration for fatigue management, work patterns, qualifications, experience, and approved leave.
• Update rosters in the Swissport rostering portal to reflect any changes accurately and in a timely manner.
• Prepare end-of-shift reports detailing manpower usage, variances from planned rosters, and any operational challenges encountered.
• Ensure all task assignments are completed by appropriately qualified team members and meet safety, compliance, and contractual standards.
• Monitor and manage break compliance, shift limits, and other rostering rules in accordance with the Swissport Collective Agreement and local procedures.
• Promote fairness, consistency, and procedural transparency in the distribution of work and ad-hoc task assignments.
• Conduct timesheet checks at the start and end of shifts, and proactively communicate break times and roster changes to staff.
• Raise any grievances or concerns with your leader in a timely and professional manner.
• Maintain open, regular communication with both team members and the leadership group throughout the shift.
• Identify opportunities to improve safety, efficiency, and team performance, particularly in relation to workforce planning and operational delivery.
• Provide support for additional operational needs as required — this is a dynamic role, and flexibility is key.

Your profile includes:

• Excellent planning, time management and organisational skills – you're able to manage competing priorities without missing a beat.
• Clear and confident communication – both written and verbal – to effectively coordinate with colleagues, stakeholders, and operational leads.
• Strong situational awareness with the ability to quickly assess challenges and take corrective action in real time.
• A flexible, can-do attitude – you're comfortable working across a 24/7 rotating roster that includes mornings, nights, weekends and public holidays, as required.
• Solid computer literacy – particularly with Excel and Outlook – and a high level of accuracy in all admin and reporting tasks.
• Strong interpersonal skills – you're approachable, collaborative, and able to build productive working relationships across all levels.
• A self-motivated, independent work style – you can take initiative and follow through on tasks without needing close supervision.
• You must enjoy a challenge!
• Sharp problem-solving abilities – you're quick-thinking, calm under pressure, and can adapt plans without losing focus on the bigger picture and can pivot from task to task easily.
• A commitment to fairness and equity – especially when it comes to workload distribution and task allocation across the team.
• Hands-on airport operations experience, ideally with knowledge across both Passenger Services and Ramp operations - preferred.
• A sound understanding of workforce rostering and planning, including how to apply Employment Agreement guidelines to rostering decisions - preferred.

What we offer:

• Employee parking.
• Opportunities for career advancement.
• Comprehensive training and ongoing support.

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.