Passenger Services Manager

Menzies Aviation; Christchurch; On-site; NZD 85,000 - 125,000; Full time

Job summary

PlaneBiz 2015 Limited, partly owned by Menzies Aviation, operates across multiple airports including Christchurch. We are seeking a Passenger Services Manager to lead the Christchurch operation, manage customer relationships, and ensure safety, compliance and service excellence.

You will drive performance, develop your team and continuously improve processes in a fast-paced airport environment. Your leadership will influence daily operations, disruption management, budgeting, and stakeholder

Qualifications

• Proven experience leading large teams in a busy operational environment.
• Excellent communication and customer service focus.
• Able to manage budgets and resources.

Responsibilities

• Lead passenger services operations and manage customer relationships.
• Develop the team and drive continuous improvement in operations.
• Ensure safety, compliance and service standards are met.
• Coordinate with airport stakeholders and industry partners.

Skills

Leadership

People management

Customer focus

Budget management

Safety & compliance

Communication

Stakeholder management

Job description

PlaneBiz 2015 Limited, partly owned by Menzies Aviation operates in Christchurch, Wellington, Queenstown Hamilton and Dunedin servicing various international and domestic airlines.

Operating at over 140 stations in 31 countries and supported by a worldwide team of over 21,000 employees, we serve over 500 airlines handling over a million flights, and 1.6 million tonnes of cargo every year... and, we're still growing our business. We work to be the best at what we do, and that means employing and supporting the best people.

About the role

As Passenger Services Manager, you'll be at the heart of our Christchurch operational performance, managing customer relationships and ensuring we meet the highest standards of safety, compliance and service.

No two days will be the same. From managing operational challenges and disruption to developing your team and identifying opportunities to improve the way we work. This is a role where your leadership will make a genuine difference.

What you'll bring

We're looking for a confident, hands‑on leader who can inspire people and deliver results.

Specifically you'll have:

• Proven experience leading large teams in a busy operational environment.
• Strong people leadership, coaching and performance-management skills.
• A customer‑first mindset and excellent communication skills.
• Commercial awareness and the ability to manage budgets and resources.
• A strong commitment to safety, compliance and operational excellence.
• The ability to remain calm, decisive and solutions‑focused under pressure.
• A proactive approach to continuous improvement.
• The confidence to build strong relationships with customers, airport stakeholders and industry partners.
• Experience in Aviation is preferred.
• Passenger services, transport, logistics, hospitality or another complex operational environment will be highly regarded

What's in it for you?

You'll be part of a friendly organisation who values the part their people play. You'll see that there's no place like an airport to work in. A unique, fast‑paced environment, bustling with people, it's a world, where every day brings a new experience. So, you'll enjoy plenty of variety and development opportunities and you'll have our full support and training, for the whole of your career journey with us.

To follow aviation security requirements, you will be required to hold a full Airside Security Pass, which means a criminal history check will be required along with a valid full New Zealand driving license and pre‑employment medical check.

Eligibility to work in New Zealand is mandatory - this includes holding a valid work visa that covers the whole period of employment.

Due to high volumes, we are not engaging with recruitment agencies for this role.