Administrator

Health New Zealand - Te Whatu Ora Te Matau a Māui Hawke's Bay; Hawke's Bay; On-site; NZD 42,000 - 52,000; Full time

Job summary

Health New Zealand - Te Whatu Ora Te Matau a Māui Hawke's Bay is seeking a Team Administrator to support the Mental Health & Addiction Services' day-to-day operations at Hawke's Bay Fallen Soldiers Memorial Hospital. The role combines reception duties with proactive administration to keep referrals, records and appointments moving smoothly.

You'll work closely with clinicians and stakeholders, contribute to data management and quality improvement, and ensure a welcoming, professional environment

Qualifications

• 3+ years experience in an administrative or similar role.
• High level of customer service and a professional, approachable manner.
• Strong Microsoft Office skills and comfort with digital systems.
• Experience in typing clinical letters.
• Excellent organisational skills with the ability to manage multiple tasks.

Responsibilities

• Provide high quality administrative and reception support in a busy team.
• Manage referrals and maintain patient records, coordinate appointments.
• Type clinical letters and handle enquiries for clinical teams.
• Support data management and contribute to quality improvement initiatives.
• Ensure services run smoothly, safely and in a person-centred way.

Skills

Customer service

Organisational skills

Microsoft Office

Typing clinical letters

Data accuracy

Job description

Administrator - Hawkes Bay Fallen Soldiers Hospital Permanent, Full-Time, 80 Hours per fortnight (1FTE)

A varied and rewarding role where your work directly supports the delivery of essential mental health services.

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

About the Role

As a Team Administrator, you will play a key role in supporting the day to day operations of our Mental Health & Addiction Services. This is a varied and fast paced position where youll provide high quality administrative and reception support, ensuring patients, whānau, clinicians and stakeholders are supported in a professional and welcoming environment.

From managing referrals and maintaining patient records to coordinating appointments, Typing clinical letters, handling enquiries, and supporting clinical teams, your work will help ensure services run smoothly and efficiently. Youll also contribute to accurate data management, support quality improvement initiatives, and provide reliable administrative support that directly underpins the delivery of safe, timely, and person centred care. This is a role where strong organisation, attention to detail and a proactive approach will make a real impact every day.

click here to view the position description

About the Team/Service/ Location

Youll be part of the Mental Health & Addiction Services administration team based at Hawkes Bay Fallen Soldiers Memorial Hospital. This is a collaborative and supportive environment where administration staff play an essential role in enabling clinical teams to deliver highquality care.

Working within Te Whatu Ora Te Matau a Māui Hawkes Bay, youll join a service committed to improving outcomes for our communities, with a strong focus on equity, partnership, and personcentred care.

For more information on living and working in Hawkes Bay click HERE

About you

As a Team Administrator, you bring a strong customer service focus, excellent organisational skills, and the ability to work effectively in a busy environment.

• At least 3 years experience in an administrative or similar role.
• A high level of customer service and a professional, approachable manner.
• Strong Microsoft Office skills and confidence working with digital systems.
• Experience in typing clinical letters.
• Excellent organisational skills with the ability to prioritise and manage multiple tasks.
• Strong attention to detail and accuracy, particularly when handling data and documentation.

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.