Administration Coordinator

New Zealand Government Joba; Hawke's Bay; On-site; NZD 42,000 - 56,000; Part time

Job summary

Health New Zealand | Te Whatu Ora in Napier (Hawke's Bay) is seeking an Administration Coordinator to support the Older Persons Mental Health team and the wider Mental Health and Addiction Services. The role delivers administrative and reception support, handling records, referrals, data entry and document prep with a focus on accuracy and confidentiality.

The role operates in a permanent, part-time capacity (72 hours per fortnight, 0.9 FTE) and requires collaborative teamwork in a busy

Qualifications

• At least three years of administration experience in a busy environment.
• Excellent customer service and communication skills.
• Strong organisational skills with the ability to prioritise competing demands.
• Advanced computer skills, including experience with Microsoft Office applications.
• High attention to detail and the ability to manage confidential information appropriately.
• Experience managing records, documentation, data entry, and administrative systems.
• The ability to work independently while contributing positively to a team environment.
• A commitment to Te Tiriti o Waitangi and delivering equitable, culturally responsive services.

Responsibilities

• Provide comprehensive administrative and reception support to the Older Persons Mental Health team and wider Mental Health and Addiction Services.
• Ensure efficient day-to-day operation of administrative functions and support clinicians, patients and whānau.
• Manage information accurately and confidentially to support patient pathways and safe, person-centred care.
• Cross-cover across the wider administration team, offering variety and teamwork in a fast-paced setting.

Skills

Administration experience

Customer service

Organisational skills

Microsoft Office

Data entry

Records management

Confidential handling

Independent work

Team collaboration

Te Tiriti o Waitangi commitment

Tools

Microsoft Office

Job description

Administration Coordinator - Hawkes Bay Fallen Soldiers Hospital

Permanent, Part Time, 72 hours per fortnight (0.9 FTE)

About the Role

A rewarding opportunity to join Mental Health and Addiction Services in a key administrative role that supports both clinical teams and the delivery of high quality care to patients and whānau. Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

As an Administration Coordinator, you will provide comprehensive administrative and reception support to the Older Persons Mental Health team and wider Mental Health and Addiction Services. You will be responsible for ensuring the efficient day to day operation of administrative functions, supporting clinicians, patients, and whānau through professional, accurate, and timely service delivery. This is a varied and fast paced role that combines customer service, health records management, referral processing, data entry, document preparation, and general office coordination. You will play an important role in ensuring information is managed accurately and confidentially, supporting patient pathways and helping clinical teams deliver safe, effective, and person centred care. You will also provide cross cover across the wider administration team, making this an excellent opportunity for someone who enjoys variety and thrives in a collaborative environment.

About the Team/Service/Location

Our Mental Health and Addiction Services team provides specialist support and care to individuals and whānau across Hawke's Bay. Based in Napier, you will join a supportive administration team that works closely with clinicians, managers, and service users to ensure the seamless delivery of services across the organisation.

About you

As an Administration Coordinator, you will bring:

• At least three years of administration experience in a busy environment
• Excellent customer service and communication skills
• Strong organisational skills with the ability to prioritise competing demands
• Advanced computer skills, including experience with Microsoft Office applications
• High attention to detail and the ability to manage confidential information appropriately
• Experience managing records, documentation, data entry, and administrative systems
• The ability to work independently while contributing positively to a team environment
• A commitment to Te Tiriti o Waitangi and delivering equitable, culturally responsive services

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.