Administration Coordinator

North Island - Hawkes Bay Hastings; Hastings; On-site; NZD 50,000 - 66,000; Part time

Job summary

Health New Zealand | Te Whatu Ora is seeking an Administration Coordinator to support the Older Persons Mental Health team and the broader Mental Health and Addiction Services in Hawke's Bay. This role covers reception, records management, referrals, data entry, and document preparation in a fast-paced environment.

You will contribute to high-quality care for patients and whānau, ensuring confidential handling of information and seamless administrative operations across the service.

Qualifications

• Three years of administration experience in a busy environment.
• Excellent customer service and communication skills.
• Strong organisational skills and ability to prioritise competing demands.
• Advanced computer skills, including Microsoft Office applications.
• High attention to detail and handling confidential information.
• Experience managing records, data entry, and admin systems.
• Ability to work independently while contributing to a team.
• Commitment to Te Tiriti o Waitangi and equitable services.

Responsibilities

• Provide comprehensive administrative and reception support to the Older Persons Mental Health team and wider Mental Health and Addiction Services.
• Ensure efficient day-to-day operation of administrative functions and support clinicians, patients, and whānau with timely service delivery.
• Handle health records management, referral processing, data entry, document preparation, and general office coordination.

Skills

Administration

Customer service

Communication

Organization

MS Office

Confidentiality

Teamwork/Independence

Tools

Microsoft Office

Job description

• Permanent, Part Time, 72 hours per fortnight (0.9 FTE)
• A rewarding opportunity to join Mental Health and Addiction Services in a key administrative role that supports both clinical teams and the delivery of high quality care to patients and whānau.

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

About the Role

As an Administration Coordinator, you will provide comprehensive administrative and reception support to the Older Persons Mental Health team and wider Mental Health and Addiction Services. You will be responsible for ensuring the efficient day to day operation of administrative functions, supporting clinicians, patients, and whānau through professional, accurate, and timely service delivery.

This is a varied and fast paced role that combines customer service, health records management, referral processing, data entry, document preparation, and general office coordination. You will play an important role in ensuring information is managed accurately and confidentially, supporting patient pathways and helping clinical teams deliver safe, effective, and person centred care. You will also provide cross cover across the wider administration team, making this an excellent opportunity for someone who enjoys variety and thrives in a collaborative environment.

About the Team/Service/ Location

Our Mental Health and Addiction Services team provides specialist support and care to individuals and whānau across Hawke's Bay. Based in Napier, you will join a supportive administration team that works closely with clinicians, managers, and service users to ensure the seamless delivery of services across the organisation.

About you

As an Administration Coordinator, you will bring:

• At least three years of administration experience in a busy environment
• Excellent customer service and communication skills
• Strong organisational skills with the ability to prioritise competing demands
• Advanced computer skills, including experience with Microsoft Office applications
• High attention to detail and the ability to manage confidential information appropriately
• Experience managing records, documentation, data entry, and administrative systems
• The ability to work independently while contributing positively to a team environment
• A commitment to Te Tiriti o Waitangi and delivering equitable, culturally responsive services

This role would suit an experienced administrator who enjoys supporting people, building relationships, and making a meaningful contribution to healthcare services in their community.

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.

Job details

Job Reference:

Job Reference: HAW10144

Location:

North Island - Hawkes Bay - Hastings

Job type:

Expertise:

Non-clinical - Administration - Administration