Receptionist/Administration Support - Mental Health & Addictions Service

Health New Zealand - Te Whatu Ora Te Tai Tokerau; Northland; On-site; NZD 45,000 - 60,000; Full time

Job summary

Health New Zealand | Te Whatu Ora in Whangārei seeks an experienced administrator to provide welcoming reception and comprehensive administrative support within Mental Health and Addiction Services. You will coordinate appointments, manage referrals and records, and assist in day-to-day service activities with a focus on confidentiality and cultural safety.

The role requires strong MS Office skills, medical typing accuracy, and the ability to work in a busy environment alongside clinical

Qualifications

• Proven administration and organisational skills.
• Medical typing with high accuracy and presentation.
• Excellent knowledge of Microsoft Office and workplace technology.

Responsibilities

• Provide welcoming, responsive reception and administrative support for Mental Health and Addiction Services.
• Coordinate appointments, manage correspondence and referrals.
• Maintain records and administrative systems; support meetings and day-to-day activities.

Skills

Administration

Organisational skills

Medical typing

Interpersonal communication

Confidentiality

Tikanga Māori/ te reo Māori

Driver's licence

Tools

Microsoft Office

Job description

Permanent, full-time role based at Manaia House in WhangāreiBe the welcoming first point of contact for tāngata whaiora, whānau and visitors to our Mental Health and Addiction ServicesEnjoy a varied administration role where your organisation, communication and attention to detail support quality service deliveryHealth New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

About the Role

In this role you will provide welcoming, responsive and culturally safe reception and administration support within Mental Health and Addiction Services. You will be an important first point of contact for tāngata whaiora, whānau, visitors and other agencies, helping ensure enquiries and communications are handled professionally and sensitively.This is a varied role where you will coordinate appointments, manage correspondence and referrals, maintain records and administrative systems, provide accurate medical and clinical typing, and support meetings and day-to-day service activities. You will work closely with clinical and administrative colleagues to help keep the service organised, responsive and running smoothly.

About the Team/Service/Location

You will be part of Mental Health and Addiction Services in Whangārei, working alongside clinical and administrative colleagues who support tāngata whaiora and whānau. You will contribute to a collaborative team environment where professionalism, cultural safety, confidentiality and quality service are important.

About you

You'll be an experienced administrator who is organised, approachable and comfortable working in a busy environment where priorities can change. You will bring:

• Proven administration and organisational skills, with the ability to prioritise competing demands and meet deadlines
• Proven medical typing skills, with excellent keyboard accuracy, formatting and presentation
• Excellent working knowledge of Microsoft Office and workplace technology
• Strong interpersonal, written and verbal communication skills, with the ability to work sensitively and maintain confidentiality
• An understanding of tikanga Māori and te reo Māori with the ability to work biculturally
• A clean, valid full New Zealand drivers licence
• Previous experience within mental health services or the wider health sector, or a recognised qualification in office administration, reception or a related field, would be an advantage.

Working at Health New Zealand

Working at Health New ZealandHealth New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.

All applications must be submitted through our online careers portal by 29 November 2026.