Team Administrator — Mental Health & Addiction Services

Te Whatu Ora; Hastings; On-site; NZD 55,000 - 75,000; Full time

Job summary

Health New Zealand | Te Whatu Ora Hawkes Bay is seeking a Team Administrator to support the day-to-day operations of the Mental Health & Addiction Services. This fast-paced role provides high-quality administrative and reception support, ensuring patients, whānau, clinicians and stakeholders are welcomed in a professional environment.

Based at Hawke's Bay Fallen Soldiers Memorial Hospital, you will manage referrals, patient records, appointments, typing clinical letters, handling enquiries, and

Qualifications

• At least 3 years experience in an administrative or similar role.
• High level of customer service and a professional, approachable manner.
• Strong Microsoft Office skills and confidence working with digital systems.
• Experience in typing clinical letters.
• Excellent organisational skills with the ability to prioritise and manage multiple tasks.
• Strong attention to detail and accuracy, particularly when handling data and documentation.

Responsibilities

• Support the day-to-day operations of Mental Health & Addiction Services.
• Provide high-quality administrative and reception support to patients, whānau, clinicians and stakeholders.
• Manage referrals and maintain patient records, coordinate appointments, and type clinical letters.
• Handle enquiries and support clinical teams to ensure services run smoothly.
• Contribute to accurate data management and quality improvement initiatives.
• Provide reliable administrative support that underpins safe, timely, person-centred care.

Skills

Customer service

Organization

Attention to detail

Microsoft Office

Tools

Microsoft Office

Job description

Health New Zealand | Te Whatu Ora Hawkes Bay is seeking a Team Administrator to support the day-to-day operations of the Mental Health & Addiction Services. This fast-paced role provides high-quality administrative and reception support, ensuring patients, whānau, clinicians and stakeholders are welcomed in a professional environment.

Based at Hawke's Bay Fallen Soldiers Memorial Hospital, you will manage referrals, patient records, appointments, typing clinical letters, handling enquiries, and