Remote Support Specialist for Robotics & IT (Europe)

AutoStore AS

Stavanger

On-site

NOK 550,000 - 700,000

Full time

5 days ago

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Benefits offered by this job

Stavanger office

International exposure

Job summary

AutoStore AS in Stavanger, Norway seeks an energetic support specialist to provide first- and second-line remote assistance for Pio customers and distributors across Europe. You will diagnose issues using remote tools, guide customers through fixes, and ensure tickets are resolved within SLAs.

You’ll escalate when needed and help identify recurring problems to improve processes. Ideal candidates have experience with remote IT support, TeamViewer, and ticket systems, plus strong English and

Qualifications

Experience with remote IT support and basic hardware.
Experience with TeamViewer and support ticket systems.
Customer service or other direct customer contact.
Basic knowledge of software, IT systems and networking.
Fluency in English; additional European languages are a plus.

Responsibilities

Provide first- and second-line remote support for Pio customers and distributors across Europe.
Diagnose and troubleshoot software, IT, hardware and performance issues using remote tools.
Guide customers through fixes so issues are resolved safely and efficiently.
Monitor and respond to support tickets, keeping cases documented and resolved within service level expectations.
Escalate complex issues when needed, while staying the customer’s main point of contact.
Spot recurring issues and help improve our support processes as Pio grows.