Remote IT & Robotics Support Specialist (Europe)
AutoStore
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Benefits offered by this job
Job summary
AutoStore is seeking a customer‑focused remote support specialist to assist Pio customers and distributors across Europe from our Stavanger base. You will diagnose software, IT and hardware issues using remote tools, guide customers through fixes, and maintain documentation while meeting SLAs.
English fluency is required, and additional European languages are a plus. Be part of a small collaborative team located at the Stavanger Øst Eastside office, with exciting opportunities to grow in
Qualifications
- Experience with remote IT support and basic hardware.
- Experience with TeamViewer and support ticket systems.
- Customer service or direct customer contact experience.
- Basic knowledge of software, IT systems and networking.
- Fluency in English; additional European languages a plus.
Responsibilities
- Provide first- and second-line remote support for Pio customers and distributors across Europe.
- Diagnose and troubleshoot software, IT, hardware and performance issues using remote tools.
- Guide customers through fixes so issues are resolved safely and efficiently.
- Monitor and respond to support tickets, documenting and resolving cases within service level expectations.
- Escalate complex issues when needed, while staying the customer’s main point of contact.
- Spot recurring issues and help improve support processes as Pio grows.
Skills
Tools
Job description
AutoStore is seeking a customer‑focused remote support specialist to assist Pio customers and distributors across Europe from our Stavanger base. You will diagnose software, IT and hardware issues using remote tools, guide customers through fixes, and maintain documentation while meeting SLAs.
English fluency is required, and additional European languages are a plus. Be part of a small collaborative team located at the Stavanger Øst Eastside office, with exciting opportunities to grow in
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